Publication: Analysys Mason

First reported 1 hour ago - Updated 1 hour ago - 1 reports

Celcom focused on operational efficiency and high-quality customer experience to gain market leadership

Malaysian mobile operator Celcom was lagging behind other operators in operational KPIs in 2012. It gained market leadership in less than 18 months by focusing on improving operational efficiency and customer experience. This Comment provides an overview ... [Published Analysys Mason - 1 hour ago]
First reported 6 hours ago - Updated 6 hours ago - 1 reports

Contextual marketing can enable CSPs to improve customer satisfaction and increase revenue

Communications service providers (CSPs) face the challenge of retaining their subscribers as over-the-top (OTT) players take an increasing market share of their core services. This Comment focuses on contextual marketing solutions and their role in helping ... [Published Analysys Mason - 6 hours ago]
Entities: Marketing
First reported 23 hours ago - Updated 23 hours ago - 1 reports

The future of big data analytics in the telecoms industry

Selecting vendors with good products and a deep understanding of telecoms data will be essential in supporting CSPs in the future.Big data analytics is not just a passing trend; it is becoming an increasingly important part of every aspect of a communications ... [Published Analysys Mason - 23 hours ago]
First reported Jul 21 2014 - Updated Jul 21 2014 - 1 reports

M2M opportunities in the security sector for telecoms service providers

Operators can thrive in the electronic and physical security sector by focusing on simplicity, interactivity and robustness.The electronic and physical security industry sector is dominated by a small number of firms that tend to have low Net Promoter ... [Published Analysys Mason - Jul 21 2014]
First reported Jul 21 2014 - Updated Jul 21 2014 - 1 reports

Google I/O 2014 revealed low-end smartphones and wearables as major areas of strategic focus

Google I/O 2014, the firm’s annual developer-focused conference, took place on 24–25 June 2014. The event revealed major changes to Google’s portfolio. This article examines the latest update to the Android OS and offers a preview of Google’s new pro ... [Published Analysys Mason - Jul 21 2014]
First reported Jul 18 2014 - Updated Jul 18 2014 - 1 reports

BT moves back into mobile with One Phone service for SMEs

BT has moved back into the mainstream mobile market, after an absence of 10 years, with the launch of a picocell solution, BT One Phone, targeted at small and medium-sized enterprises (SMEs). It is the first step in a broader inside-out strategy whereby ... [Published Analysys Mason - Jul 18 2014]
First reported Jul 18 2014 - Updated Jul 18 2014 - 1 reports

Nokia: customer experience management

As the number of mobile data services increases, managing the network and service layer will enable Nokia to deploy its solutions in high-demand business areas such as roaming, customer retention and end-to-end quality of service.Nokia is one of the leading ... [Published Analysys Mason - Jul 18 2014]
First reported Jul 18 2014 - Updated Jul 18 2014 - 1 reports

Orange uses CEM to differentiate and personalise services in its core markets

Orange aims to use the CEM project in Slovakia to expand the trials into the CSP’s bigger markets and eventually transform the whole organisation.Orange is one of the largest communications service providers (CSPs) in the world and operates in 32 countries. ... [Published Analysys Mason - Jul 18 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 1 reports

Next-generation communication services tracker 2Q 2014

Operators are responding to the threat from OTT players in various ways, partnering with them to encourage the take-up of mobile data services, or launching their own next-generation services.Analysys Mason's Next-generation communication services tracker ... [Published Analysys Mason - Jul 16 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 1 reports

Ericsson: customer experience management

Ericsson’s broad network and software portfolio combined with its strong operations outsourcing and systems integration business that supports customer experience-centric managed services makes it a 'one-stop-shop' for all operator CEM needs.Ericsson ... [Published Analysys Mason - Jul 16 2014]
First reported Jul 15 2014 - Updated Jul 15 2014 - 1 reports

Spectrum auction tracker 3Q 2014

Analysys Mason’s Spectrum auction tracker provides granular, accurate details and analysis of concluded auctions and planned auctions of mobile and fixed wireless spectrum, reaching back to 2005.Data is provided in a fully searchable spreadsheet format, ... [Published Analysys Mason - Jul 15 2014]
First reported Jul 12 2014 - Updated Jul 12 2014 - 2 reports

Analysys Mason Quarterly: Jul–Sep 2014

Operator digital services strategy: sharper focus and greater industry co-operationTelecoms groups have reacted to pressure on traditional revenue by increasing their focus on digital services and creating dedicated business units, notably Telefónica ... [Published Analysys Mason - Jul 12 2014]

Quotes

...This Comment provides an overview Celcom’ business and IT transformation, as examined in our report "Celcom’s business and IT transformation significantly improves customer experience and loyalty"
...In the USA, Netflix's chief content officer, Ted Sarandos, summed up the situation by saying that "The goal is to become HBO faster than HBO can become us." 5

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Celcom focused on operational efficiency and hi... [Published Analysys Mason - 1 hour ago]
Contextual marketing can enable CSPs to improve... [Published Analysys Mason - 6 hours ago]
The future of big data analytics in the telecom... [Published Analysys Mason - 23 hours ago]
M2M opportunities in the security sector for te... [Published Analysys Mason - Jul 21 2014]
Google I/O 2014 revealed low-end smartphones an... [Published Analysys Mason - Jul 21 2014]
BT moves back into mobile with One Phone servic... [Published Analysys Mason - Jul 18 2014]
Orange uses CEM to differentiate and personalis... [Published Analysys Mason - Jul 18 2014]
Nokia: customer experience management [Published Analysys Mason - Jul 18 2014]
Ericsson: customer experience management [Published Analysys Mason - Jul 16 2014]
Next-generation communication services tracker ... [Published Analysys Mason - Jul 16 2014]
Spectrum Newsletter – July 2014 [Published Analysys Mason - Jul 15 2014]
Spectrum auction tracker 3Q 2014 [Published Analysys Mason - Jul 15 2014]
Connected TV: blurring the boundaries of tradit... [Published Analysys Mason - Jul 12 2014]
Analysys Mason Quarterly: Jul–Sep 2014 [Published Analysys Mason - Jul 12 2014]
Addressing mobile network congestion in emergin... [Published Analysys Mason - Jul 12 2014]
Leapfrogging from 2G to LTE in emerging markets... [Published Analysys Mason - Jul 12 2014]
Post-acquisition integration: navigating the co... [Published Analysys Mason - Jul 11 2014]
Capex-saving opportunities for emerging market ... [Published Analysys Mason - Jul 11 2014]
Case study: Tencent's mobile strategy [Published Analysys Mason - Jul 11 2014]
Wearable technology could have tangible benefit... [Published Analysys Mason - Jul 11 2014]
Service assurance systems: worldwide forecast 2... [Published Analysys Mason - Jul 10 2014]
Multi-play pricing benchmark 2Q 2014: Operator ... [Published Analysys Mason - Jul 10 2014]
Wananchi’s Zuku fixed broadband model in Kenya ... [Published Analysys Mason - Jul 09 2014]
Highlights from Digital Services World Congress... [Published Analysys Mason - Jul 09 2014]
Wireless networks tracker 3Q 2014 [Published Analysys Mason - Jul 03 2014]
LTE network launches become less frequent as fo... [Published Analysys Mason - Jul 03 2014]
E-Plus: SME services operator profile [Published Analysys Mason - Jul 01 2014]
Active network sharing: key strategic, financia... [Published Analysys Mason - Jul 01 2014]
European mobile consolidation: M&A opportunitie... [Published Analysys Mason - Jul 01 2014]
Mobile termination rate reductions in Sub-Sahar... [Published Analysys Mason - Jun 26 2014]
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