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Claes Fornell

Type: Person

Name: Claes Fornell

First reported May 21 2013 - Updated May 21 2013 - 3 reports

Comcast Corporation

Like the Web, Hate Your Provider? You're Not Alone

Americans are not big fans of their cable TV service or their cell phone service. But they really hate their internet service provider, according to a survey released on Tuesday.The new American Customer Service Index (ACSI) report on the information ... [Published CNBC - May 21 2013]

Entities: Comcast Corporation, Claes Fornell, Charter Communications Inc, CenturyLink Inc, Internet Service Provider

First reported May 21 2013 - Updated May 21 2013 - 1 reports

iPhone

iPhone Loses Ground to Galaxy Lineup on Customer Satisfaction

Satisfaction with the wireless phone industry is making a comeback this year, gaining 2.9 percent after a two-year decline, according to the American Customer Satisfaction Index (ACSI).Satisfaction with wireless service landed at 72 on a 100-point scale, ... [Published PC Magazine - May 21 2013]

Entities: iPhone, Apple Inc, T-Mobile International AG & Co, Claes Fornell

First reported May 21 2013 - Updated May 21 2013 - 1 reports

Time Warner Cable Inc

Charter Gains Big in ACSI Survey

MSO Leaps 8% to Finish Strong Second Behind CoxMSO Leaps 8% to Finish Strong Second Behind CoxMike FarrellCharter Communications, leaped 8% in the American Customer Satisfaction Index in the past year, finishing the period with an overall benchmark score ... [Published Multichannel Online - May 21 2013]

Entities: Mike Farrell, Time Warner Cable Inc, Comcast Corporation, Fiber Optic

First reported Apr 25 2013 - Updated Apr 25 2013 - 1 reports

CenterPoint Energy Inc

Record-Breaking Customer Satisfaction Continues for Energy U. . .

Record-Breaking Customer Satisfaction Continues for Energy UtilitiesAmerican Customer Satisfaction IndexNewsRx.comBy a News Reporter-Staff News Editor at Energy Weekly News -- Customer satisfaction improves for a seventh straight year for energy utilities, ... [Published Equities.com - Apr 25 2013]

Entities: Claes Fornell, Atmos Energy Corporation, Natural Gas, CenterPoint Energy Inc, Ameren Corporation

First reported Apr 24 2013 - Updated Apr 24 2013 - 1 reports

CMS Energy Corporation

CMS Energy's customer satisfaction rating up this year, according to new report

The ACSI report covers customer satisfaction with three categories of energy utilities ? cooperative, investor-owned and municipal ? along with two health-service industries (hospitals and ambulatory care).In the investor-owned utilities category, Jackson-based ... [Published Michigan Live - Apr 24 2013]

Entities: CMS Energy Corporation, Claes Fornell, Environmental Stewardship

First reported Apr 17 2013 - Updated Apr 17 2013 - 1 reports

Duke Energy Corporation

LIPA customer satisfaction score lowest in ACSI history

p>Customer satisfaction has improved for seventh straight year with regard to energy utilities, according to research from the American Customer Satisfaction Index (ACSI). The ACSI benchmark is at its highest level since 1994 -- 77.4 on a scale of ... [Published FierceEnergy - Apr 17 2013]

Entities: Claes Fornell, Duke Energy Corporation, NiSource Inc, Sempra Energy, NextEra Energy Inc

First reported Apr 16 2013 - Updated Apr 16 2013 - 2 reports

Atmos Energy Corporation

With exception of LIPA, customers highly satisfied with utilities

Sponsored byCustomer satisfaction improves for a seventh straight year for energy utilities, making 2013 another year of record-breaking results for the sector at large, according to a report released by the American Customer Satisfaction Index (ACSI ... [Published Elp.com - Apr 16 2013]

Entities: Claes Fornell, Atmos Energy Corporation, CenterPoint Energy Inc, Ameren Corporation

First reported Apr 16 2013 - Updated Apr 16 2013 - 1 reports

4 Best Practices for Better Government Customer Service Delivery

Government agencies are adopting customer service best practices that have been tested and honed over the past several years by commercial brands and are utilizing them to quickly level up to even the most demanding customers’ service and support expectations. ... [Published CRM Guru - Apr 16 2013]

Entities: Best Practices, government agencies, Social Media

First reported Feb 26 2013 - Updated Feb 26 2013 - 1 reports

Retailers’ National Customer Satisfaction Sees Sharp Rise

The national customer satisfaction benchmark gained 0.5 percent to 76.3 on a scale of zero to 100 for the fourth quarter of 2012, according to a report released today by the American Customer Satisfaction Index (ACSI). The rise comes from strong public ... [Published Progressive Grocer - Feb 26 2013]

Entities: Claes Fornell, Publix Super Markets Inc, Wal-Mart Stores Inc, Supervalu Inc, Safeway Inc

First reported Dec 11 2012 - Updated Dec 11 2012 - 1 reports

Bank Of America Dead Last In Customer Satisfaction Study

( So Cal Metro ) The folks at the American Customer Satisfaction Index have released their latest report on the banking industry and for the sixth year in a row, credit unions and small banks have outscored all the large financial institutions. And ... [Published The Consumerist - Dec 11 2012]

Entities: Bank of America Corp, Credit Unions, Claes Fornell, Index

Quotes

...speed and video-streaming quality – leaves customers less than satisfied with their ISP service," said Claes Fornell, chairman and founder of ACSI. "but in a market even less competitive than subscription tv, there is little incentive for companies to improve."

Like the Web, Hate Your Provider? You're Not Alone [Published CNBC - May 21 2013]

...sector is improving, but none of these industries score higher than the national average," ACSI founder Claes Fornell said in a statement. "limited competition combined with high consumer expectations for information services are a formula for relatively weak buyer satisfaction, despite the gains."

iPhone Loses Ground to Galaxy Lineup on Customer Satisfaction [Published PC Magazine - May 21 2013]

"Customer satisfaction with utilities continues to climb," says Claes Fornell, ACSI founder and chairman. "while last winter was not quite as mild as the year before, temperatures continued to be lower than long-term averages. at the same time, consumers are finding more ways to save energy. the fact that there has been no price increase to speak of also helps boost customer satisfaction."

Record-Breaking Customer Satisfaction Continues for Energy U. . . [Published Equities.com - Apr 25 2013]

...in customer satisfaction comes just a year after a large decline of 11 percent hit LIPA in the aftermath of Hurricane Irene," Fornell said. "back-to-back big storms, followed by what customers considered protracted and inadequate response to outages, set the table for what is the lowest acsi score on record."

LIPA customer satisfaction score lowest in ACSI history [Published FierceEnergy - Apr 17 2013]

More Content

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Like the Web, Hate Your Provider? You're Not Alone [Published CNBC - May 21 2013]
iPhone Loses Ground to Galaxy Lineup on Custome... [Published PC Magazine - May 21 2013]
Fiber-based pay TV providers top U.S. customer ... [Published Fierce IPTV News - May 21 2013]
Americans just don't like their Internet provider [Published NBCNews.com - May 21 2013]
Customer Satisfaction Edges Up Due to Improveme... [Published Yahoo! Finance - May 21 2013]
Customer Satisfaction Edges Up Due to Improveme... [Published Business Wire - May 21 2013]
Customer Satisfaction with Subscription TV Impr... [Published Broadband Properties Magazine - May 21 2013]
Charter Gains Big in ACSI Survey [Published Multichannel Online - May 21 2013]
Record-Breaking Customer Satisfaction Continues... [Published Equities.com - Apr 25 2013]
CMS Energy's customer satisfaction rating up th... [Published Michigan Live - Apr 24 2013]
LIPA customer satisfaction score lowest in ACSI... [Published FierceEnergy - Apr 17 2013]
With exception of LIPA, customers highly satisf... [Published Elp.com - Apr 16 2013]
Record-Breaking Customer Satisfaction Continues... [Published Morningstar.com - Apr 16 2013]
4 Best Practices for Better Government Customer... [Published CRM Guru - Apr 16 2013]
Retailers’ National Customer Satisfaction Sees ... [Published Progressive Grocer - Feb 26 2013]
Bank Of America Dead Last In Customer Satisfact... [Published The Consumerist - Dec 11 2012]
Report: Tablets Get High Satisfaction Scores as... [Published Telecompaper - Sep 28 2012]
Quality Improvement Boosts Customer Satisfactio... [Published Quality Digest - Aug 29 2012]

Blogs

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Bank Of America Dead Last In Customer Satisfact... [Published The Consumerist - Dec 11 2012] ( So Cal Metro ) The folks at the American Customer Satisfaction Index have released their latest report on the banking industry and for the sixth year in a row, credit unions and small banks have outscored all the large financial institutions. And ...

Press Releases

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Customer Satisfaction Edges Up Due to Improveme... [Published Business Wire - May 21 2013]