Conversocial Ltd

Type: Company
Name: Conversocial Ltd
First reported Jul 23 2014 - Updated Jul 23 2014 - 1 reports

Benefitting from Facebook’s halo effect

Conversocial CEO Joshua March on helping companies track all social media presence. ... [Published FOX Business - Video - Jul 23 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 2 reports

Octopus Investments backs customer service platform Conversocial

Conversocial , a New York-based customer service platform, has raised $5 million in Series A2 funding. Previous backer Octopus Investments led the round with participation from new investor Matt Arnold of DFJ Espirit. In addition to the funding, ... [Published PE Hub Blog - Jul 16 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 3 reports

Conversocial Continues Growth with New Funding and Hire of VP North America

NEW YORK & LONDON--(EON: Enhanced Online News)--Conversocial today announced an additional $5m of Series A2 funding, bringing the total A2 round to $9.4m, as well as the hiring of Kristin Shevis as VP North America. ... [Published EON Communications - Jul 16 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 3 reports

Conversocial Adds $5 Million For Its Social Media Customer Service Toolkit

A large volume of customer service transactions is happening through social media these days, with roughly 10% of customer service requests coming through various platforms like Facebook or Twitter, according to the hosted customer service social media ... [Published DailyMe.Com - Jul 16 2014]
First reported Jul 11 2014 - Updated Jul 11 2014 - 1 reports

Conversocial Continues European Expansion with New VP EMEA

Leading social customer service platform Conversocial today announces the appointment of Julian Johns as VP EMEA to drive continued expansion in the UK and Europe. Leading social customer service platform Conversocial today announces the appointment of ... [Published PRWeb UK - Jul 11 2014]
First reported Jul 07 2014 - Updated Jul 07 2014 - 2 reports

Study: Execs must take more ownership of social strategy

Forrester Consulting conducted the study along with partner Conversocial, which surveyed more than 150 contact center executives about social strategies. What they found was one-third (35%) of social customer service agents re-start conversations with ... [Published BizReport.com - Jul 07 2014]
First reported Jul 05 2014 - Updated Jul 05 2014 - 1 reports

Conversocial Continues European Expansion with New VP EMEA

Leading social customer service platform Conversocial today announces the appointment of Julian Johns as VP EMEA to drive continued expansion in the UK and Europe. Conversocial, which helps companies manage the fast growing volume of questions and complaints ... [Published PR Fire - Jul 05 2014]
First reported Jul 03 2014 - Updated Jul 03 2014 - 1 reports

Why Social Needs to Be Integrated Into Customer Service Processes

Social has long seemed a natural fit for marketing. Still, in many cases, social media sits outside of the marketing department, while studies indicate that deeper integration makes social media teams more useful.Joshua March, co-founder and CEO of customer ... [Published Social Times - Jul 03 2014]
First reported Jul 01 2014 - Updated Jul 01 2014 - 1 reports

CORRECTING and REPLACING Companies Must Crack ‘Social’ Customer Service in Order to Survive

Independent Research commissioned by Conversocial predicts social customer service technology will become No. 1 investment in 2014, as brands realize social networks are more than just a marketing toolNEW YORK & LONDON--(BUSINESS WIRE)--Jul. 1, 2014-- ... [Published BusinessWeek - Jul 01 2014]
First reported Jun 27 2014 - Updated Jun 27 2014 - 2 reports

Twitter adds 5 new ‘Certified’ partners to help brands turn tweets into cash

Above: Twitter executives and investors at the NYSE as Twitter launches its IPOImage Credit: NYSE Cam00Thank youPlease make sure both your and your friend's emails are valid.Send to: Separate multiple addresses with commasSubject:Content: Check out this ... [Published Venturebeat - Jun 27 2014]
First reported Jun 26 2014 - Updated Jun 26 2014 - 3 reports

Customers Still Prefer The Telephone, Email And Even FAQs Over Social Media For Support [STUDY]

Two-thirds of brands say that improving their is their most pressing issue for 2014, with six in 10 believing they will lose ground if they don’t adopt social customer service technology throughout the service operations, reveals a new study.Forrester ... [Published Media Bistro - Jun 26 2014]
First reported Jun 26 2014 - Updated Jun 26 2014 - 5 reports

Forrester Research Shows Companies Must Crack Social Customer Service in Order to Survive

Conversocial recently commissioned a study with Forrester that reveals a lack of ownership and understanding of social media within organizations that could see brands fall behind in the overall customer service stakes. Over half (67%) of companies interviewed ... [Published Social Media Today - Jun 26 2014]

Quotes

...brand on Facebook should be like a casual friend or neighbour and not try to suck people into heavy levels of interaction," he said in a blog post. "These types of interactions take seconds, not minutes, and definitely not hours."
"Businesses need to realize that social doesn't just sit with your marketing team anymore. Social media is a primary customer service channel alongside email, phone and chat. Our platform alone handles more than 200 requests per minute and 275,000 requests a day, so brands cannot neglect these channels. We believe that marketing and customer service departments should work more closely together. But this comes through real human relationship - not by siloing social media into a single tool that doesn't allow customer service to reach its full potential" said Conversocial Founder and CEO, Joshua March
"The avenues [to communicate with customers] are so much more instant now and they are better than ever before."

More Content

All (53) | News (30) | Reports (0) | Blogs (23) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
sort by: Date | Relevance
Benefitting from Facebook’s halo effect [Published FOX Business - Video - Jul 23 2014]
Funding roundup - week ending 7/18/14 [Published Vator.tv - Jul 18 2014]
Octopus Investments backs customer service plat... [Published PE Hub Blog - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published Morningstar.com - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published EON Communications - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published Business Wire Technology News - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published Business Wire Communications News - Jul 16 2014]
Conversocial Adds $5 Million For Its Social Med... [Published DailyMe.Com - Jul 16 2014]
Conversocial Adds $5 Million For Its Social Med... [Published TechCrunch - Jul 16 2014]
Conversocial Adds $5 Million For Its Social Med... [Published TechCrunch Europe - Jul 16 2014]
Conversocial Continues European Expansion with ... [Published PRWeb UK - Jul 11 2014]
How to run a killer social media marketing camp... [Published Computer Business Review - Jul 10 2014]
Study: Execs must take more ownership of social... [Published BizReport.com - Jul 07 2014]
Companies must crack ‘social’ customer service ... [Published IXtenso - Jul 07 2014]
Conversocial Continues European Expansion with ... [Published PR Fire - Jul 05 2014]
Why Social Needs to Be Integrated Into Customer... [Published Social Times - Jul 03 2014]
Paphitis hails Twitter as social media 'power b... [Published Essential Retail - Jul 03 2014]
CORRECTING and REPLACING Companies Must Crack ‘... [Published BusinessWeek - Jul 01 2014]
Conversial, SocialBro, Socialmetrix, Talkwalker... [Published Media Bistro - Jun 30 2014]
Twitter adds 5 new ‘Certified’ partners to help... [Published Venturebeat - Jun 27 2014]
Consumers turn to social media for customer ser... [Published Retail Wire - Jun 27 2014]
Twitter adds 5 new ‘Certified’ partners to help... [Published Venturebeat - Jun 27 2014]
Spotlight on…Twitter expands Certified Program ... [Published Fierce CMO - Jun 27 2014]
Social Media Newsfeed: New YouTube Features | F... [Published Media Bistro - Jun 27 2014]
Social Customer Service Has Yet to Reach the Po... [Published Media Post - Jun 27 2014]
Customers Still Prefer The Telephone, Email And... [Published Media Bistro - Jun 26 2014]
NEWS: Social customer service 'most pressing sh... [Published B2B Marketing - Jun 26 2014]
Forrester Research Shows Companies Must Crack S... [Published Social Media Today - Jun 26 2014]
Companies Must Crack ‘Social’ Customer Service ... [Published BusinessWeek - Jun 26 2014]
Companies Must Crack ‘Social’ Customer Service ... [Published EON Communications - Jun 26 2014]
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sort by: Date | Relevance
Benefitting from Facebook’s halo effect [Published FOX Business - Video - Jul 23 2014]
Conversocial CEO Joshua March on helping companies track all social media presence. ...
Octopus Investments backs customer service plat... [Published PE Hub Blog - Jul 16 2014]
Conversocial , a New York-based customer service platform, has raised $5 million in Series A2 funding. Previous backer Octopus Investments led the round with participation from new investor Matt Arnold of DFJ Espirit. In addition to the funding, ...
Conversocial Continues Growth with New Funding ... [Published EON Communications - Jul 16 2014]
NEW YORK & LONDON--(EON: Enhanced Online News)--Conversocial today announced an additional $5m of Series A2 funding, bringing the total A2 round to $9.4m, as well as the hiring of Kristin Shevis as VP North America. ...
Conversocial Continues Growth with New Funding ... [Published Business Wire Technology News - Jul 16 2014]
NEW YORK & LONDON--(BUSINESS WIRE)--Conversocial today announced an additional $5m of Series A2 funding, bringing the total A2 round to $9.4m, as well as the hiring of Kristin Shevis as VP North America. ...
Conversocial Continues Growth with New Funding ... [Published Business Wire Communications News - Jul 16 2014]
NEW YORK & LONDON--(BUSINESS WIRE)--Conversocial today announced an additional $5m of Series A2 funding, bringing the total A2 round to $9.4m, as well as the hiring of Kristin Shevis as VP North America. ...
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