Conversocial Ltd

Type: Company
Name: Conversocial Ltd
First reported Oct 23 2014 - Updated Oct 23 2014 - 1 reports

Conversocial Appoints Paul Johns as Chief Marketing Officer

- Oct. 23, 2014 - NEW YORK -- NEW YORK and LONDON, Oct. 23, 2014 – Conversocial, a leading provider of cloud-based social customer service solutions, today announced the appointment of Paul Johns, a marketing executive with 16 years’ experience in brand ... [Published Prlog - Oct 23 2014]
First reported Oct 20 2014 - Updated Oct 20 2014 - 1 reports

8x8 Enhances Cloud Contact Center Solution

#contactcenterworldSan Jose, Calif., Oct 15, 2014 -- 8x8, Inc., a provider of cloud-based contact center, unified communications and collaboration services, announces a partnership with Conversocial, provider of social customer service solutions, that ... [Published ContactCenterWorld.com - Oct 20 2014]
First reported Oct 17 2014 - Updated Oct 17 2014 - 2 reports

8×8 Get Social

8×8 has announced a partnership with Conversocial that expands the omnichannel capabilities of 8×8’s Virtual Contact Centre solution by enabling companies to deliver customer service over social media at a large scale.Recent Forrester research shows that ... [Published Comms Business - Oct 17 2014]
First reported Oct 15 2014 - Updated Oct 16 2014 - 2 reports

8x8 Partners with Conversocial, Adds Social Customer Service to VCC

Conversocial CEO Joshua March8x8 (EGHT) is working with social customer service solution provider Conversocial to help businesses improve their customer satisfaction levels.The San Jose, California-based cloud contact center, unified communications (UC) ... [Published Talkin' Cloud - Oct 16 2014]
First reported Oct 15 2014 - Updated Oct 15 2014 - 6 reports

8x8 Adds Conversocial to Virtual Contact Center

**Editor’s Note: Click here for our recently compiled list of new products and services that partners can sell.**8x8 Inc.’s Virtual Contact Center platform now features customer service via social media, thanks to a partnership with Conversocial."Businesses ... [Published Channel Partners Online - Oct 15 2014]
First reported Oct 10 2014 - Updated Oct 10 2014 - 1 reports

17 Statistics That Show Social Media Is The Future Of Customer Service

Millions of people are taking service issues to social media channels as their preferred communication route. These questions and complaints are public, and the only real question for businesses is how – not if – they will respond. Listening is no longer ... [Published Business 2 Community - Oct 10 2014]
First reported Oct 09 2014 - Updated Oct 09 2014 - 1 reports

How Hertz Provides 24/7 Social Customer Service Globally (Video)

The winter holidays bring families together. The travel industry makes these reunions a reality.During the last months of the year, delivering a customer experience is all the more essential in the ultra-competitive travel and transportation markets. ... [Published Business 2 Community - Oct 09 2014]
First reported Oct 09 2014 - Updated Oct 09 2014 - 1 reports

10 Ways to Improve Your Churn Rate

Keeping old customers is just as important as gaining new ones. If  your   churn rate is too high, you’re wasting valuable time and money.To help you improve, here are 10 things entrepreneurs from YEC have done to improve their churn rates in the last ... [Published Search Engine Journal - Oct 09 2014]
First reported Sep 30 2014 - Updated Sep 30 2014 - 2 reports

Twitter Adds New Certified Partners

[ Advertising ]Twitter announced on Tuesday that it has added two new parters to the Twitter Certified Program, which helps businesses find products to make them more successful on Twitter.These are the first two certified partners to offer solutions ... [Published WebProNews - Sep 30 2014]
First reported Sep 30 2014 - Updated Sep 30 2014 - 1 reports

Customer Contact Expo Opens Doors Tomorrow at London Olympia

One of the biggest networking events of the year in the customer contact industry is on this week with Customer Contact Expo opening its doors Oct 1st. For the 14th year running, the annual gathering of the customer contact and customer service industry ... [Published BusinessWeek - Sep 30 2014]
First reported Jul 29 2014 - Updated Jul 29 2014 - 6 reports

Conversocial Announces Instagram Integration

NEW YORK & LONDON--(EON: Enhanced Online News)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ... [Published EON Communications - Jul 29 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 3 reports

Conversocial Continues Growth with New Funding and Hire of VP North America

NEW YORK & LONDON--(EON: Enhanced Online News)--Conversocial today announced an additional $5m of Series A2 funding, bringing the total A2 round to $9.4m, as well as the hiring of Kristin Shevis as VP North America. ... [Published EON Communications - Jul 16 2014]

Quotes

...professor and chairperson of the Wharton Marketing Department at the Wharton SchoolWharton School of the University of Pennsylvania, notes that "More people are beginning to realize that businesses are able to track them and so giving people options lets you appeal to those who care about data privacy and also those who want offers that fit their interests."
...Vice President of Product & Strategy Darren Hakeman. "Businesses can now embrace social media, together with phone, email and chat, as a scalable, secure and efficient part of their omnichannel contact center strategy."
"Because it's public, a lot of people feel they're more likely to get a response" Durant said
...and executed social care strategy that's fully integrated into the contact center," Conversocial CEO Joshua March said in a prepared statement . "We're excited to partner with 8x8 to allow organizations to meet customers on social media channels and provide personalized service that builds customer loyalty while increasing operational efficiency."

More Content

All (50) | News (25) | Reports (0) | Blogs (25) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
sort by: Date | Relevance
10 Ideas to Take Your Customer Experience to th... [Published SAS - Oct 28 2014]
Conversocial Appoints Paul Johns as Chief Marke... [Published Prlog - Oct 23 2014]
8X8's (EGHT) CEO Vikram Verma on Q2 2015 Result... [Published Seeking Alpha - Oct 23 2014]
8x8 Enhances Cloud Contact Center Solution [Published ContactCenterWorld.com - Oct 20 2014]
Octopus Ventures De-Cloaks — Reveals Its ‘Everg... [Published TechCrunch - Oct 17 2014]
8×8 Get Social [Published Comms Business - Oct 17 2014]
8x8, Conversocial link social media with contac... [Published SearchUnifiedCommunications.com - Oct 17 2014]
8x8 Partners with Conversocial, Adds Social Cus... [Published Talkin' Cloud - Oct 16 2014]
8x8 Adds Conversocial to Virtual Contact Center [Published Channel Partners Online - Oct 15 2014]
8x8 enhances cloud contact centre with new capa... [Published Telecompaper - Oct 15 2014]
8x8 Inc and Conversocial Partner to Provide Clo... [Published Nemertes blogs - Oct 15 2014]
8x8 Enhances Cloud Contact Center Solution with... [Published Yahoo! Finance UK and Ireland - Oct 15 2014]
8x8 Enhances Cloud Contact Center Solution with... [Published EON Communications - Oct 15 2014]
8x8 Enhances Cloud Contact Center Solution with... [Published Business Wire Technology News - Oct 15 2014]
8x8 Enhances Cloud Contact Center Solution with... [Published Business Wire Communications News - Oct 15 2014]
17 Statistics That Show Social Media Is The Fut... [Published Business 2 Community - Oct 10 2014]
How Hertz Provides 24/7 Social Customer Service... [Published Business 2 Community - Oct 09 2014]
15 Best Cities for Starting Up Right Now [Published Huffington Post - Oct 09 2014]
10 Ways to Improve Your Churn Rate [Published Search Engine Journal - Oct 09 2014]
11 Great Email Marketing Solutions [Published Business 2 Community - Oct 03 2014]
Twitter Adds New Certified Partners [Published WebProNews - Sep 30 2014]
Twitter Adds New Certified Partners [Published WebProNews Feed - Sep 30 2014]
Customer Contact Expo Opens Doors Tomorrow at L... [Published BusinessWeek - Sep 30 2014]
Customer Contact Expo Opens Doors Tomorrow at L... [Published PredictWallStreet - Sep 30 2014]
3 Reasons Why You Need Threaded Conversations F... [Published Business 2 Community - Sep 24 2014]
11 Qualities Your Personal Brand Should Convey ... [Published Personal Branding Blog - Dan Schawbel - Sep 20 2014]
Conversocial Publishes New Definitive Guide to ... [Published PRWeb - Sep 17 2014]
Doutissima secures seed financing led by DFJ Es... [Published PE Hub Blog - Sep 11 2014]
Customer Engagement Strategy & Technology Will ... [Published Silicon India - Sep 05 2014]
Attack of the social poachers [Published Guardian.co.uk - Aug 13 2014]
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Blogs

sort by: Date | Relevance
8x8 Inc and Conversocial Partner to Provide Clo... [Published Nemertes blogs - Oct 15 2014]
Lisa Durant Wednesday, October 15, 2014 Think social media doesn’t have a place in your contact center? Think again. Social media is a pervasive presence in the everyday consumer’s life, and organizations that are not engaging customers interactively ...
8x8 Enhances Cloud Contact Center Solution with... [Published EON Communications - Oct 15 2014]
SAN JOSE, Calif.--(EON: Enhanced Online News)--8x8, Inc. (NASDAQ:EGHT), today announced a partnership with Conversocial, the leading provider of social customer service solutions. ...
8x8 Enhances Cloud Contact Center Solution with... [Published Business Wire Technology News - Oct 15 2014]
SAN JOSE, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ:EGHT), today announced a partnership with Conversocial, the leading provider of social customer service solutions. ...
8x8 Enhances Cloud Contact Center Solution with... [Published Business Wire Communications News - Oct 15 2014]
SAN JOSE, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ:EGHT), today announced a partnership with Conversocial, the leading provider of social customer service solutions. ...
11 Qualities Your Personal Brand Should Convey ... [Published Personal Branding Blog - Dan Schawbel - Sep 20 2014]
How important is the personal brand of your key hires? What do you look out for (bad or good)? The following answers are provided by members of  Young Entrepreneur Council (YEC) , an invite-only organization comprised of the world’s most promising ...
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