Conversocial Ltd

Type: Company
Name: Conversocial Ltd
First reported Aug 09 2014 - Updated Aug 09 2014 - 1 reports

The Two Types of Social Media Engagement

The terms “customer engagement” and “social media engagement” have been hackneyed by software vendors, thought-leaders and consultants over the past five years to the degree that it’s become confusing for those evaluating software to understand who provides ... [Published Business 2 Community - Aug 09 2014]
First reported Aug 06 2014 - Updated Aug 06 2014 - 2 reports

How Luxury Retailers Should Manage Customer Service Over Social Media

The retail industry benefits from having an engaged and socially savvy customer base—one that actively engages with companies over social platforms. However all too often these consumers are met with deafening silence. This is even more common within ... [Published Business 2 Community - Aug 06 2014]
First reported Aug 01 2014 - Updated Aug 01 2014 - 1 reports

Where airlines are kicking hoteliers’ butts

Hotel executives love to pick on airlines. They’re an easy target, after all—the oft-maligned scapegoats responsible for everything wrong with the travel experience. Or so goes the piling on.I’m not saying at least some of the critiques aren’t warranted. ... [Published Hotel News Now - Aug 01 2014]
First reported Aug 01 2014 - Updated Aug 01 2014 - 1 reports

Conversocial Adds Instagram to Platform

Conversocial reported Instagram as the latest social channel to be integrated into its platform. According to a company release, the integration lets brands prioritize content using Conversocial's Prioritization Engine and allows managers to ensure quality ... [Published Individual.com - Aug 01 2014]
First reported Jul 30 2014 - Updated Jul 30 2014 - 2 reports

The customer (like!) is always right (retweet!)

A growing number of software companies are making the argument that customer serviceparticularly as practiced by large enterprisesought to be social.Social media interactions shouldn’t be left only to the marketing department, they say. The conversation’s ... [Published Fortune - Jul 30 2014]
First reported Jul 30 2014 - Updated Jul 30 2014 - 1 reports

Startups 100-listed Housekeep.com scales “rapidly” with new senior hires

by Megan DunsbyUpdated: Jul 29, 2014 Published: Jul 29, 2014Professional home cleaning service Housekeep.com, featured in the 2014 Startups 100 , has ramped up growth with the recruitment of new senior members including Conversocial and BBC iPlayer software ... [Published startups.co.uk - Jul 30 2014]
First reported Jul 29 2014 - Updated Jul 29 2014 - 9 reports

Instagram Improves Customer Service With Conversocial

Instagram has teamed up with social customer service software company Conversocial to help brands communicate better and faster with their customers’ comments and questions directly on Instagram.Customer queries on Instagram often get buried or go unanswered ... [Published Social Times - Jul 29 2014]
First reported Jul 23 2014 - Updated Jul 23 2014 - 1 reports

Benefitting from Facebook’s halo effect

Conversocial CEO Joshua March on helping companies track all social media presence. ... [Published FOX Business - Video - Jul 23 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 2 reports

Octopus Investments backs customer service platform Conversocial

Conversocial , a New York-based customer service platform, has raised $5 million in Series A2 funding. Previous backer Octopus Investments led the round with participation from new investor Matt Arnold of DFJ Espirit. In addition to the funding, ... [Published PE Hub Blog - Jul 16 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 3 reports

Conversocial Continues Growth with New Funding and Hire of VP North America

NEW YORK & LONDON--(EON: Enhanced Online News)--Conversocial today announced an additional $5m of Series A2 funding, bringing the total A2 round to $9.4m, as well as the hiring of Kristin Shevis as VP North America. ... [Published EON Communications - Jul 16 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 3 reports

Conversocial Adds $5 Million For Its Social Media Customer Service Toolkit

A large volume of customer service transactions is happening through social media these days, with roughly 10% of customer service requests coming through various platforms like Facebook or Twitter, according to the hosted customer service social media ... [Published DailyMe.Com - Jul 16 2014]
First reported Jun 26 2014 - Updated Jun 26 2014 - 3 reports

Companies Must Crack ‘Social’ Customer Service in Order to Survive

NEW YORK & LONDON--(EON: Enhanced Online News)--A Forrester study*, commissioned by the leading social customer service platform Conversocial, reveals a lack of ownership and understanding of social media within organizations that could see brands fall ... [Published EON Communications - Jun 26 2014]

Quotes

...platform for consumers to engage with brands and retailers, especially in fashion and leisure," said Conversocial CEO and Founder Joshua March. "We're excited to help our clients respond to the huge volumes of Instagram engagement they're receiving."
...The problem is, however, that most businesses aren't implementing the right technology to support high-level interactions. "Businesses are looking at social media as a marketing tool that just pushes content out, but social networks should facilitate two-way communication as well" he adds

More Content

All (41) | News (17) | Reports (0) | Blogs (24) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
sort by: Date | Relevance
Attack of the social poachers [Published Guardian.co.uk - Aug 13 2014]
The Two Types of Social Media Engagement [Published Business 2 Community - Aug 09 2014]
How Luxury Retailers Should Manage Customer Ser... [Published Business 2 Community - Aug 06 2014]
Retailers Increase Investment In Social Custome... [Published Retail TouchPoints - Aug 06 2014]
Where airlines are kicking hoteliers’ butts [Published Hotel News Now - Aug 01 2014]
Conversocial Adds Instagram to Platform [Published Individual.com - Aug 01 2014]
The customer (like!) is always right (retweet!) [Published Fortune - Jul 30 2014]
Conversocial Unveils Instagram Integration [Published Destination CRM - Jul 30 2014]
Startups 100-listed Housekeep.com scales “rapid... [Published startups.co.uk - Jul 30 2014]
Instagram Improves Customer Service With Conver... [Published Social Times - Jul 29 2014]
Coversocial integrates with Instagram to give p... [Published Venturebeat - Jul 29 2014]
Conversocial Announces Instagram Integration [Published EON Communications - Jul 29 2014]
Conversocial Announces Instagram Integration [Published Scottrade - Jul 29 2014]
Conversocial Announces Instagram Integration [Published Business Wire Technology News - Jul 29 2014]
Conversocial Announces Instagram Integration [Published Business Wire Communications News - Jul 29 2014]
Conversocial Announces Instagram Integration [Published Business Wire News with Multimedia - Jul 29 2014]
Conversocial Announces Instagram Integration [Published Business Wire Photo/Multimedia News - Jul 29 2014]
Coversocial now integrates with Instagram to gi... [Published Venturebeat - Jul 29 2014]
Benefitting from Facebook’s halo effect [Published FOX Business - Video - Jul 23 2014]
Funding roundup - week ending 7/18/14 [Published Vator.tv - Jul 18 2014]
Octopus Investments backs customer service plat... [Published PE Hub Blog - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published Morningstar.com - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published EON Communications - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published Business Wire Technology News - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published Business Wire Communications News - Jul 16 2014]
Conversocial Adds $5 Million For Its Social Med... [Published DailyMe.Com - Jul 16 2014]
Conversocial Adds $5 Million For Its Social Med... [Published TechCrunch - Jul 16 2014]
Conversocial Adds $5 Million For Its Social Med... [Published TechCrunch Europe - Jul 16 2014]
Twitter adds 5 new ‘Certified’ partners to help... [Published Venturebeat - Jun 27 2014]
Companies Must Crack ‘Social’ Customer Service ... [Published EON Communications - Jun 26 2014]
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sort by: Date | Relevance
Conversocial Announces Instagram Integration [Published EON Communications - Jul 29 2014]
NEW YORK & LONDON--(EON: Enhanced Online News)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ...
Conversocial Announces Instagram Integration [Published Business Wire Technology News - Jul 29 2014]
NEW YORK & LONDON--(BUSINESS WIRE)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ...
Conversocial Announces Instagram Integration [Published Business Wire Communications News - Jul 29 2014]
NEW YORK & LONDON--(BUSINESS WIRE)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ...
Conversocial Announces Instagram Integration [Published Business Wire News with Multimedia - Jul 29 2014]
NEW YORK & LONDON--(BUSINESS WIRE)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ...
Conversocial Announces Instagram Integration [Published Business Wire Photo/Multimedia News - Jul 29 2014]
NEW YORK & LONDON--(BUSINESS WIRE)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ...
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