Conversocial Ltd

Type: Company
Name: Conversocial Ltd
First reported 11 hours ago - Updated 11 hours ago - 1 reports

Conversocial Adds Instagram to Platform

Conversocial reported Instagram as the latest social channel to be integrated into its platform. According to a company release, the integration lets brands prioritize content using Conversocial's Prioritization Engine and allows managers to ensure quality ... [Published Individual.com - 11 hours ago]
First reported Jul 30 2014 - Updated Jul 30 2014 - 2 reports

The customer (like!) is always right (retweet!)

A growing number of software companies are making the argument that customer serviceparticularly as practiced by large enterprisesought to be social.Social media interactions shouldn’t be left only to the marketing department, they say. The conversation’s ... [Published Fortune - Jul 30 2014]
First reported Jul 30 2014 - Updated Jul 30 2014 - 1 reports

Startups 100-listed Housekeep.com scales “rapidly” with new senior hires

by Megan DunsbyUpdated: Jul 29, 2014 Published: Jul 29, 2014Professional home cleaning service Housekeep.com, featured in the 2014 Startups 100 , has ramped up growth with the recruitment of new senior members including Conversocial and BBC iPlayer software ... [Published startups.co.uk - Jul 30 2014]
First reported Jul 29 2014 - Updated Jul 29 2014 - 9 reports

Instagram Improves Customer Service With Conversocial

Instagram has teamed up with social customer service software company Conversocial to help brands communicate better and faster with their customers’ comments and questions directly on Instagram.Customer queries on Instagram often get buried or go unanswered ... [Published Social Times - Jul 29 2014]
First reported Jul 23 2014 - Updated Jul 23 2014 - 1 reports

Benefitting from Facebook’s halo effect

Conversocial CEO Joshua March on helping companies track all social media presence. ... [Published FOX Business - Video - Jul 23 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 2 reports

Octopus Investments backs customer service platform Conversocial

Conversocial , a New York-based customer service platform, has raised $5 million in Series A2 funding. Previous backer Octopus Investments led the round with participation from new investor Matt Arnold of DFJ Espirit. In addition to the funding, ... [Published PE Hub Blog - Jul 16 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 3 reports

Conversocial Continues Growth with New Funding and Hire of VP North America

NEW YORK & LONDON--(EON: Enhanced Online News)--Conversocial today announced an additional $5m of Series A2 funding, bringing the total A2 round to $9.4m, as well as the hiring of Kristin Shevis as VP North America. ... [Published EON Communications - Jul 16 2014]
First reported Jul 16 2014 - Updated Jul 16 2014 - 3 reports

Conversocial Adds $5 Million For Its Social Media Customer Service Toolkit

A large volume of customer service transactions is happening through social media these days, with roughly 10% of customer service requests coming through various platforms like Facebook or Twitter, according to the hosted customer service social media ... [Published DailyMe.Com - Jul 16 2014]
First reported Jul 11 2014 - Updated Jul 11 2014 - 1 reports

Conversocial Continues European Expansion with New VP EMEA

Leading social customer service platform Conversocial today announces the appointment of Julian Johns as VP EMEA to drive continued expansion in the UK and Europe. Leading social customer service platform Conversocial today announces the appointment of ... [Published PRWeb UK - Jul 11 2014]
First reported Jul 07 2014 - Updated Jul 07 2014 - 2 reports

Study: Execs must take more ownership of social strategy

Forrester Consulting conducted the study along with partner Conversocial, which surveyed more than 150 contact center executives about social strategies. What they found was one-third (35%) of social customer service agents re-start conversations with ... [Published BizReport.com - Jul 07 2014]
First reported Jul 05 2014 - Updated Jul 05 2014 - 1 reports

Conversocial Continues European Expansion with New VP EMEA

Leading social customer service platform Conversocial today announces the appointment of Julian Johns as VP EMEA to drive continued expansion in the UK and Europe. Conversocial, which helps companies manage the fast growing volume of questions and complaints ... [Published PR Fire - Jul 05 2014]
First reported Jul 03 2014 - Updated Jul 03 2014 - 1 reports

Why Social Needs to Be Integrated Into Customer Service Processes

Social has long seemed a natural fit for marketing. Still, in many cases, social media sits outside of the marketing department, while studies indicate that deeper integration makes social media teams more useful.Joshua March, co-founder and CEO of customer ... [Published Social Times - Jul 03 2014]

Quotes

...platform for consumers to engage with brands and retailers, especially in fashion and leisure," said Conversocial CEO and Founder Joshua March. "We're excited to help our clients respond to the huge volumes of Instagram engagement they're receiving."
...implemented Conversocial's social platform to streamline the company's approach to managing customer relationships on different social networks. "The ability to monitor and engage over Instagram, through Conversocial, allows us to seamlessly provide great customer service from one platform, making our customers feel valued wherever they chose to engage from" David Tull, customer engagement manager at JackThreads, said in a statement
...brand on Facebook should be like a casual friend or neighbour and not try to suck people into heavy levels of interaction," he said in a blog post. "These types of interactions take seconds, not minutes, and definitely not hours."

More Content

All (62) | News (33) | Reports (0) | Blogs (29) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
sort by: Date | Relevance
Conversocial Adds Instagram to Platform [Published Individual.com - 11 hours ago]
The customer (like!) is always right (retweet!) [Published Fortune - Jul 30 2014]
Conversocial Unveils Instagram Integration [Published Destination CRM - Jul 30 2014]
Startups 100-listed Housekeep.com scales “rapid... [Published startups.co.uk - Jul 30 2014]
Instagram Improves Customer Service With Conver... [Published Social Times - Jul 29 2014]
Coversocial integrates with Instagram to give p... [Published Venturebeat - Jul 29 2014]
Conversocial Announces Instagram Integration [Published EON Communications - Jul 29 2014]
Conversocial Announces Instagram Integration [Published Scottrade - Jul 29 2014]
Conversocial Announces Instagram Integration [Published Business Wire Technology News - Jul 29 2014]
Conversocial Announces Instagram Integration [Published Business Wire Communications News - Jul 29 2014]
Conversocial Announces Instagram Integration [Published Business Wire News with Multimedia - Jul 29 2014]
Conversocial Announces Instagram Integration [Published Business Wire Photo/Multimedia News - Jul 29 2014]
Coversocial now integrates with Instagram to gi... [Published Venturebeat - Jul 29 2014]
Benefitting from Facebook’s halo effect [Published FOX Business - Video - Jul 23 2014]
Funding roundup - week ending 7/18/14 [Published Vator.tv - Jul 18 2014]
Octopus Investments backs customer service plat... [Published PE Hub Blog - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published Morningstar.com - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published EON Communications - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published Business Wire Technology News - Jul 16 2014]
Conversocial Continues Growth with New Funding ... [Published Business Wire Communications News - Jul 16 2014]
Conversocial Adds $5 Million For Its Social Med... [Published DailyMe.Com - Jul 16 2014]
Conversocial Adds $5 Million For Its Social Med... [Published TechCrunch - Jul 16 2014]
Conversocial Adds $5 Million For Its Social Med... [Published TechCrunch Europe - Jul 16 2014]
Conversocial Continues European Expansion with ... [Published PRWeb UK - Jul 11 2014]
How to run a killer social media marketing camp... [Published Computer Business Review - Jul 10 2014]
Study: Execs must take more ownership of social... [Published BizReport.com - Jul 07 2014]
Companies must crack ‘social’ customer service ... [Published IXtenso - Jul 07 2014]
Conversocial Continues European Expansion with ... [Published PR Fire - Jul 05 2014]
Why Social Needs to Be Integrated Into Customer... [Published Social Times - Jul 03 2014]
Paphitis hails Twitter as social media 'power b... [Published Essential Retail - Jul 03 2014]
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sort by: Date | Relevance
Conversocial Announces Instagram Integration [Published EON Communications - Jul 29 2014]
NEW YORK & LONDON--(EON: Enhanced Online News)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ...
Conversocial Announces Instagram Integration [Published Business Wire Technology News - Jul 29 2014]
NEW YORK & LONDON--(BUSINESS WIRE)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ...
Conversocial Announces Instagram Integration [Published Business Wire Communications News - Jul 29 2014]
NEW YORK & LONDON--(BUSINESS WIRE)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ...
Conversocial Announces Instagram Integration [Published Business Wire News with Multimedia - Jul 29 2014]
NEW YORK & LONDON--(BUSINESS WIRE)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ...
Conversocial Announces Instagram Integration [Published Business Wire Photo/Multimedia News - Jul 29 2014]
NEW YORK & LONDON--(BUSINESS WIRE)--Conversocial announced Instagram as the latest social channel to be integrated into its platform. ...
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