Conversocial Ltd

Type: Company
Name: Conversocial Ltd
First reported Apr 18 2014 - Updated Apr 18 2014 - 1 reports

Conversocial Releases Average Handling Time for Social Media Customer Service

Company first in market to deliver key customer service metric long used to measure and resource agents for phone and email. Conversocial, the leading social customer service cloud solution, today announces the release of Average Handling Time (AHT) for ... [Published PRWeb - Apr 18 2014]
First reported Apr 17 2014 - Updated Apr 17 2014 - 1 reports

How to Buy Social Customer Service Software

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.Social media networks are a fact of life. Customers are going to use Facebook, Twitter ... [Published Enterprise Apps Today - Apr 17 2014]
First reported Apr 16 2014 - Updated Apr 16 2014 - 1 reports

Social customer service metrics

Share the post " "I am often asked what are the best social customer service metrics for performance, and the answer really depends on what your organisation wants to achieve, says Martin Hill-Wilson.Social customer service metrics are easy enough to ... [Published CCFOnline - Apr 16 2014]
First reported Apr 08 2014 - Updated Apr 08 2014 - 1 reports

European Call Centre & Customer Service Awards 2014 Finalists Announced

Share the post " "We are delighted to announce the finalists of the 2014 European Call Centre & Customer Service Awards.With this year’s European Call Centre & Customer Service Awards just 2 months away, 2014′s finalists have been announced – and now ... [Published CCFOnline - Apr 08 2014]
First reported Mar 24 2014 - Updated Mar 24 2014 - 1 reports

Hotel brands’ social customer service strategy still in their infancy

A new report by social media marketing agency Conversocial shows that many of the analyzed hotel brands are still in the infancy stages of their social customer service journey. With a well thought-out and developed strategy, they can make the changes ... [Published Hotel Marketing - Mar 24 2014]
First reported Mar 23 2014 - Updated Mar 23 2014 - 1 reports

Conversocial (UK) Ltd.

Conversocial is a cloud solution that enables enterprise businesses to manage socialmedia as a large-scale customer service channel. Hundreds of major brands useConversocial to handle high-volume customer service through social media in the mostefficient ... [Published Hospitality Net - Mar 23 2014]
First reported Mar 21 2014 - Updated Mar 21 2014 - 1 reports

Social Customer Service Performance Report: Analysis and Insight from 20 Top Hotels

Todays guests have the power to publicly persuade and dissuade friends, family andfollowers from booking with a specific hotel brand, all in 140 characters or less. Our latestreport focuses on the social customer service performance of 20 of the largest ... [Published Hospitality Net - Mar 21 2014]
First reported Mar 12 2014 - Updated Mar 12 2014 - 1 reports

Social customer service

Conversocial has released Conversations, an enhanced workflow technology designed to maximize contact center agent efficiency on social media.The newly designed workflow intelligently threads together related customer interactions, both public and private, ... [Published Knowledge Management World - Mar 12 2014]
First reported Mar 06 2014 - Updated Mar 06 2014 - 1 reports

Conversocial Announces Enhanced Social Customer Service Platform

6th March 2014 - Conversocial, the leading social customer service cloud solution announces the launch of Conversations, an enhanced workflow technology designed to maximize agent efficiency on social media. The newly designed workflow intelligently ... [Published Call Centre Clinic News Articles - Mar 06 2014]
First reported Feb 20 2014 - Updated Feb 20 2014 - 1 reports

Is Facebook buying WhatsApp to stay relevant?

NYU Stern School of Business professor Aswath Damodaran and Conversocial CEO Joshua March on Facebook’s deal to buy WhatsApp. ... [Published FOX Business - Video - Feb 20 2014]
First reported Feb 11 2014 - Updated Feb 11 2014 - 2 reports

Calling European Startups! Only Two Weeks Left To Apply For The Battlefield At Disrupt NY

Over the last couple of years startups from Europe looking to scale in the US have had another ‘planet’ hove into their horizon other than San Franscico – and that’s been New York. As I wrote in 2012 ,increasingly, New York’s burgeoning tech scene ... [Published TechCrunch - Feb 11 2014]
First reported Feb 10 2014 - Updated Feb 11 2014 - 2 reports

Senior International Googler Debu Purkayastha Departs To Join UK VC Octopus

Debu Purkayastha , for the last six years a powerful force inside Google’s international business working on M&A and investments has departed the tech giant’s warm embrace to go solo. His first port of call will be as Entrepreneur-in-Residence with ... [Published TechCrunch - Feb 10 2014]

Quotes

...that it is now essential for brands to take social media seriously as a customer service channel," says Conversocial founder and CEO Joshua March. "Forcing your customers to repeat themselves in a communication channel that they haven’t chosen, and that is less convenient for them, not only delivers a worse customer experience but leaves brands open to public negative comments and the risk of an issue blowing up into social crisis." The report found that 76% of conversations between customers and brands ended completely after the brand suggested the customer switch channels - and...

More Content

All (29) | News (15) | Reports (0) | Blogs (14) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
sort by: Date | Relevance
Conversocial Releases Average Handling Time for... [Published PRWeb - Apr 18 2014]
How to Buy Social Customer Service Software [Published Enterprise Apps Today - Apr 17 2014]
Social customer service metrics [Published CCFOnline - Apr 16 2014]
The Silicon 60: a who's who of London's tech st... [Published London Evening Standard - Apr 14 2014]
European Call Centre & Customer Service Awards ... [Published CCFOnline - Apr 08 2014]
Most Essential Social Media Tools [Published Yahoo! Finance - Mar 25 2014]
Hotel brands’ social customer service strategy ... [Published Hotel Marketing - Mar 24 2014]
Conversocial (UK) Ltd. [Published Hospitality Net - Mar 23 2014]
Social Customer Service Performance Report: Ana... [Published Hospitality Net - Mar 21 2014]
Social customer service [Published Knowledge Management World - Mar 12 2014]
Conversocial Announces Enhanced Social Customer... [Published Call Centre Clinic News Articles - Mar 06 2014]
Is Facebook buying WhatsApp to stay relevant? [Published FOX Business - Video - Feb 20 2014]
UK's top developers join forces to build flood-... [Published Guardian.co.uk - Feb 17 2014]
Campanja raises $5mln led by Hoxton Ventures an... [Published PE Hub Blog - Feb 13 2014]
Calling European Startups! Only Two Weeks Left ... [Published TechCrunch - Feb 11 2014]
Calling European Startups! Only Two Weeks Left ... [Published TechCrunch Europe - Feb 11 2014]
SportPursuit raises funds led by DFJ Esprit [Published PE Hub Blog - Feb 10 2014]
Senior International Googler Debu Purkayastha D... [Published TechCrunch - Feb 10 2014]
Senior International Googler Debu Purkayastha D... [Published TechCrunch Europe - Feb 10 2014]
Selecting the best service for managing social ... [Published Smart Insights Blog - Feb 03 2014]
Fine-Tune Your Social Care Strategy for Better ... [Published Aspect Blogs - Dec 05 2013]
British entrepreneur’s social mining platform D... [Published startups.co.uk - Dec 03 2013]
Firehose Specialist DataSift Raises Another $42... [Published TechCrunch - Dec 03 2013]
Twitter Complaints about Retailers Expected to ... [Published PRWeb - Nov 15 2013]
3beards Take Weekly Startup Networking Event Si... [Published TechCrunch - Nov 13 2013]
3beards Take Weekly Startup Networking Event Si... [Published TechCrunch Europe - Nov 13 2013]
With Twitter’s IPO Looming, Which Industries Ar... [Published PRWeb - Oct 25 2013]
Three Ways to Enable Social Customer Service in... [Published the Call Center Corporation - Oct 19 2013]
Conversocial Dives into US Retail Sector [Published PRWeb - Jul 30 2013]
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sort by: Date | Relevance
Conversocial Announces Enhanced Social Customer... [Published Call Centre Clinic News Articles - Mar 06 2014]
6th March 2014 - Conversocial, the leading social customer service cloud solution announces the launch of Conversations, an enhanced workflow technology designed to maximize agent efficiency on social media. The newly designed workflow intelligently ...
Is Facebook buying WhatsApp to stay relevant? [Published FOX Business - Video - Feb 20 2014]
NYU Stern School of Business professor Aswath Damodaran and Conversocial CEO Joshua March on Facebook’s deal to buy WhatsApp. ...
Campanja raises $5mln led by Hoxton Ventures an... [Published PE Hub Blog - Feb 13 2014]
Campanja has secured $5 million in Series A financing from Hoxton Ventures alongside DFJ Esprit . The new capital will be invested in platform development, key hiring in Palo Alto and Stockholm, and international expansion, including opening new ...
Calling European Startups! Only Two Weeks Left ... [Published TechCrunch - Feb 11 2014]
Over the last couple of years startups from Europe looking to scale in the US have had another ‘planet’ hove into their horizon other than San Franscico – and that’s been New York. As I wrote in 2012 ,increasingly, New York’s burgeoning tech scene ...
Calling European Startups! Only Two Weeks Left ... [Published TechCrunch Europe - Feb 11 2014]
Over the last couple of years startups from Europe looking to scale in the US have had another ‘planet’ hove into their horizon other than San Franscico – and that’s been New York. As I wrote in 2012 ,increasingly, New York’s burgeoning tech scene ...
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