Last Updated: Aug 03 2009 - Silobreaker

Fact Sheet for JD Power & Associates

Name: JD Power & Associates
Nationality: United States
Contact Address: 2625 Townsgate Road Suite 100 Westlake Village, CA 91361 USA Phone: 1-805-418-8000 Fax: 1-805-418-8900
General: Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. Source:
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Related Stories

First reported 35 mins ago - Updated 35 mins ago - 1 reports

Consumers Energy Improves Customer Satisfaction Dramatically; Now Second-Highest Ranked in Large Midwest Segment

JACKSON, Mich., Sept. 17, 2014 /PRNewswire/ -- Consumers Energy has received the second-highest ranking in customer satisfaction in J.D. Power's annual study of gas residential customers in the Large Midwest segment, and made the greatest progress among ... [Published BusinessWeek - 35 mins ago]
First reported 50 mins ago - Updated 48 mins ago - 2 reports

J.D. Power Reports: Customer Satisfaction with Residential Gas Utilities Improves For a Third Consecutive Year

WESTLAKE VILLAGE, Calif., Sept. 17, 2014 /PRNewswire/ -- Even though the U.S. faced another harsh winter and an increase in the average monthly gas bill this past season, customer satisfaction with residential gas utilities improves for a third consecutive ... [Published - 48 mins ago]
First reported 1 hour ago - Updated 1 hour ago - 1 reports

J.D. Power Reports: Appliance Shoppers Find Retailer Websites Highly Useful, with Product Reviews Increasingly Important

WESTLAKE VILLAGE, Calif., Sept. 17, 2014 /PRNewswire/ -- Appliance shoppers find retailer websites highly useful, with product reviews—a feature not often included on appliance brand websites—becoming increasingly important, according to the J.D. ... [Published Business Technology - 1 hour ago]
First reported 9 hours ago - Updated 9 hours ago - 1 reports

2013 U.S. Navigation Usage and Satisfaction Study

As navigation systems become more widely used, it is essential to understand owners’ expectations of product quality, system design, and price. Examining these factors allows both manufacturers and suppliers to understand the performance that owners demand ... [Published - 9 hours ago]
First reported 9 hours ago - Updated 9 hours ago - 1 reports

Captive Providers Outperform Banks in Dealer Finance Satisfaction in China

- Captive providers in China outperform banks in overall dealer finance satisfaction, according to the J.D. Power Asia Pacific 2014 China Dealer Financing Satisfaction (DFS) StudySM released today.The inaugural study examines dealer satisfaction with ... [Published Noodls - 9 hours ago]
First reported 16 hours ago - Updated 16 hours ago - 2 reports

Century 21 sweeps J.D. Power 2014 satisfaction study

Century 21 Real Estate, the iconic brand with the world’s largest real estate franchise sales organization, announced that it has been ranked highest in overall customer satisfaction by the recently released J.D. Power 2014 Home Buyer/Seller Satisfaction ... [Published Atlanticville - 16 hours ago]
First reported 19 hours ago - Updated 19 hours ago - 1 reports

2014 Asia Pacific Automotive Solutions Guide

J.D. Power addresses the needs of every facet of the automotive industry with studies that focus on all stages of the vehicle life cycle, from product planning to loyalty and retention in the J.D. Power Asia Pacific Automotive Guide. The company’s full ... [Published - 19 hours ago]
First reported 19 hours ago - Updated 19 hours ago - 1 reports

U.S. Automotive Consumer Insights

(672.37 KB)Share This PageACI DefinedJ.D. Power’s Automotive Consumer Insights (ACI) is a new product developed exclusively for media sellers, which…Examines experiences, behaviors, points of view, trends, and insights across the vehicle shopping, buying, ... [Published - 19 hours ago]
First reported 19 hours ago - Updated 19 hours ago - 1 reports

2015 U.S. Driver Interactive Vehicle Experience (DrIVE) Study

Over the past several years, the automotive industry has greatly improved traditional quality measures, effectively reducing the occurrence of product defects and malfunctions during the consumer’s initial vehicle ownership period. While these improvements ... [Published - 19 hours ago]
First reported 19 hours ago - Updated 19 hours ago - 1 reports

2014 U.S. Credit Card Website Evaluation Study

The ChallengeThe websites of credit card issuers serve as a major portal of information for customers throughout their relationship with their credit card company. An engaging and useful layout may enhance website navigation and, thus, the speed with ... [Published - 19 hours ago]
First reported 19 hours ago - Updated 19 hours ago - 1 reports

Verizon Ranks Highest in J.D. Power 2014 Wireline Customer Satisfaction Study for Small Businesses

BASKING RIDGE, N.J., Sept. 16, 2014 /PRNewswire/ -- Verizon's voice and broadband services for very small businesses – with 19 or fewer employees – outperform all their competitors when it comes to overall customer satisfaction, according to the latest ... [Published PR Newswire: Consumer Technology - 19 hours ago]
First reported Sep 16 2014 - Updated Sep 16 2014 - 1 reports


The materials on this website (the "Site") are provided by J.D. Power and Associates as a service to its customers and may be used for informational purposes only. Single copies may be downloaded subject to the provisions below. By downloading any materials ... [Published - Sep 16 2014]


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J.D. Power Reports: Updated J.D. Power Study Pr... [Published Business Wire Professional Services News - Aug 05 2014]
TORONTO--(BUSINESS WIRE)--J.D. Power's annual Retail Banking Customer Satisfaction Study shares insights on satisfaction levels among Canadian retail banking customers in 2014. ...
J.D. Power Reports: Updated J.D. Power Study Pr... [Published EON Business - Aug 05 2014]
TORONTO--(EON: Enhanced Online News)--J.D. Power's annual Retail Banking Customer Satisfaction Study shares insights on satisfaction levels among Canadian retail banking customers in 2014. ...
TRUCKS RECALLS * USA: J. D. Power´s survey [Published Trucks World News - Jun 19 2014]
* Michigan - Car buyers report more problems with new cars, trucks this year  ( Photo: New Art Cars -Chrysler recall summons RAM ProMaster) Auburn Hills,MICH,USA - The Associated Press -Jun 18, 2014: -- The race to fill vehicles with the latest ...
iPhone, AT&T top JD Power smartphone satisfacti... [Published SlashGear - Apr 24 2014]
JD Power has released their smartphone satisfaction survey, and the overall results are as you might expect. Among customers on the four major US carriers, Apple’s iPhone reigns supreme for … Continue reading ...
iPad regains title as top tablet in J.D. Power ... [Published Cult of Mac - May 08 2014]
Apple has regain its crown as J.D. Power’s top tablet maker in the world, according to the company’s latest U.S. Tablet Satisfaction survey. Samsung knocked the iPad off the top post last year, but after surveying 2,513 tablet owners Apple… Read more ...
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Press Releases

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Window World Tops J.D. Power Ranking for Second... [Published GlobeNewswire: Advertising News - Jun 13 2014]
Erie Insurance receives top spot on J.D. Power'... [Published Financial Services - Apr 25 2014]
Chase Ranks No. 2 Nationwide in 2014 J.D. Power... [Published JPMorgan Chase Press Releases - Aug 01 2014]
Edward Jones Financial Advisors Rate the Firm H... [Published Financial Services - Jun 30 2014]
Arvest Bank Ranked Highest for South Central an... [Published Financial Services - May 01 2014]
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