Herb Kelleher

Type: Person

Name: Herb Kelleher

Title: Chairman

Organization: Southwest Airlines Company

Date of Birth: 12/03/1931

Place of Birth: Camden, New Jersey

Nationality: United States

Fact Sheet: Biography for Herb Kelleher

First reported 18 hours ago - Updated 18 hours ago - 1 reports

The Coffee Bean & Tea Leaf

The Coffee Bean & Tea Leaf President and CEO Listed as E. . .

The Coffee Bean & Tea Leaf President and CEO Listed as Ernst & Young Entrepreneur Of The Year 2013 Finalist in Greater Los Angeles [Food and Beverage Close - Up]ProQuest Information & LearningThe Coffee Bean & Tea Leaf, a privately-held specialty coffee ... [Published Equities.com - 18 hours ago]

Entities: The Coffee Bean & Tea Leaf, Ernst & Young, Entrepreneur

First reported May 20 2013 - Updated May 20 2013 - 1 reports

Southwest Airlines

Charitable People May Be Smarter Than The Rest Of Us

In 1992, a young CEO named Kurt Herwald apparently gave away half a million dollars of his companys money. His company, Stevens Aviation, had been advertising with the slogan Plane Smart. Unaware that Stevens had a copyright on the slogan, Southwest Airlines ... [Published Business Insider - May 20 2013]

Entities: Herb Kelleher, Rest, Southwest Airlines, Russell James

First reported May 16 2013 - Updated May 16 2013 - 1 reports

What customer segment can you serve best?

By: Joe Murtagh Posted date: May 16, 2013 In: Hudson Valley, Opinions & Columns, Westchester | comment : 0Southwest Airlines founder Herb Kelleher knew the company was in trouble when his sister-in-law raved that she had received magnificent service on ... [Published Fairfield Business Journal - May 16 2013]

Entities: Herb Kelleher, race/ethnicity, Market Segmentation, Southwest Airlines

First reported May 15 2013 - Updated May 15 2013 - 1 reports

Herb Kelleher

Happy employee, happy customer

Ace Hardware, the chain of retail stores known for its helpful service, is a perfect model for how to create amazing customer service by first amazing your employees. They want to be known as the most helpful hardware stores on the planet. That’s how ... [Published LifeHealthPro - May 15 2013]

Entities: Herb Kelleher, ACE Hardware, Southwest Airlines

First reported May 15 2013 - Updated May 15 2013 - 1 reports

Customer satisfaction and market share

Customer service (satisfaction) is an attitude displayed by every employee within the dealership. It is not a separate department within the dealership. It is the whole dealership. World-class customer service requires that everyone provides superior ... [Published Material Handling Wholesaler - May 15 2013]

Entities: Market, Herb Kelleher, Apollo 13

First reported May 14 2013 - Updated May 14 2013 - 1 reports

Procter & Gamble

How Disruptive Startups Can Prepare for a Lawsuit

Internet television streaming service Aero isn't the first startup to wage a high-profile lawsuit. Here's what you can learn from the past.The founder of Willa, which makes a line of skin care products aimed at preteenage girls, was surprised to receive ... [Published inc.com - May 14 2013]

Entities: Procter & Gamble, Lawsuit, Herb Kelleher, Startup

First reported May 13 2013 - Updated May 14 2013 - 3 reports

US Airways Group Inc

Assessing Doug Parker's Legacy

CHARLOTTE, N.C. (TheStreet) -- Will US Airways Of course, it's too soon to tell. Over the next few years, as he oversees the merger of US Airways and American In an interview, Parker said his legacy should be largely about whether he can preserve jobs ... [Published Freeport Journal - May 13 2013]

Entities: US Airways Group Inc, Frank Lorenzo, Robert Crandall, Stephen Wolf (Altria Group)

First reported May 10 2013 - Updated May 10 2013 - 1 reports

The 2013 Retirement Portfolio Candidates: Southwest Airlines

Even the great LUV can't get love from the marketBy Lawrence Meyers, InvestorPlace Contributor | May 10, 2013, 11:47 am EDTPopular Posts:Recent Posts:In seeking an addition to my retirement portfolio for this year, I decided to consider Southwest Airlines ... [Published InvestorPlace.com - May 10 2013]

Entities: Southwest Airlines, Portfolio, Lawrence Meyers, Herb Kelleher

First reported May 04 2013 - Updated May 04 2013 - 1 reports

10 Tips From Entrepreneurs Who Made Their Own Luck

Did you ever wonder why some entrepreneurs always seem to have all the luck and success, while others never seem to catch a break? As an Angel investor, I quickly learned that luck has very little to do with it, and I now look for some personal characteristics ... [Published Business Insider - May 04 2013]

Entities: Startup, Entrepreneur, Herb Kelleher

First reported Apr 30 2013 - Updated Apr 30 2013 - 1 reports

Brand, leadership and saying no

The role of leaders within an organisation in building the brand can't be understated. I quite simply have never seen a strong and resilient brand result if it is not driven and supported by the leadership of the organisation.And when I say leadership, ... [Published Smart Company Australia - Apr 30 2013]

Entities: Leadership, Herb Kelleher, Aviation

First reported Apr 24 2013 - Updated Apr 24 2013 - 1 reports

Operationalizing a Customer Service Culture

Start by Focusing on Employees, Not the CustomerHow do you turn a good idea for a corporate culture into reality? By building an employee-centric workplace.An amazing customer service culture begins by first amazing the employees.Ace Hardware, the chain ... [Published Business 2 Community - Apr 24 2013]

Entities: Herb Kelleher, ACE Hardware, Southwest Airlines, Home Depot Inc

First reported Apr 23 2013 - Updated Apr 23 2013 - 1 reports

Questioning the norm led to change, reward

Let's look at a few examples of individuals who have changed the game in their respective industries: Muhammad Ali, Sam Walton and Herb Kelleher.These individuals questioned anything and everything, and the business models they created were in direct ... [Published MySanAntonio - Apr 23 2013]

Entities: Muhammad ali, Herb Kelleher, Sam Walton, Southwest Airlines

Quotes

In a 2008 interview, Kelleher said, "if southwest had not been successful, you might not have the ryanairs and the easyjets and all of the low-fare carriers around the world, whether it's australia, asia, europe, central and south america, you name it."

How Disruptive Startups Can Prepare for a Lawsuit [Published inc.com - May 14 2013]

More Content

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Southwest Airlines' CEO Hosts 2013 Annual Share... [Published Seeking Alpha - May 19 2013]
What customer segment can you serve best? [Published Fairfield Business Journal - May 16 2013]
Southwest Airlines Co. - Shareholder/Analyst Call [Published Seeking Alpha - May 15 2013]
Happy employee, happy customer [Published LifeHealthPro - May 15 2013]
Customer satisfaction and market share [Published Material Handling Wholesaler - May 15 2013]
How Disruptive Startups Can Prepare for a Lawsuit [Published inc.com - May 14 2013]
Southwest CEO discusses plans to expand [Published Denver University Clarion - May 14 2013]
UCD rejects union’s call to rename Gallagher Hall [Published Davis Enterprise - May 13 2013]
Assessing Doug Parker's Legacy [Published Freeport Journal - May 13 2013]
Assessing Doug Parker's Legacy [Published Daily Breeze - May 13 2013]
Assessing Doug Parker's Legacy [Published TheStreet.com - May 13 2013]
The 2013 Retirement Portfolio Candidates: South... [Published InvestorPlace.com - May 10 2013]
Ernst and Young Selects Dave Elkington as Final... [Published SPi World News - May 10 2013]
Ernst & Young Selects Dave Elkington as Finalis... [Published PR inside - May 10 2013]
Ernst & Young Selects Dave Elkington as Finalis... [Published Street Insider - May 10 2013]
Channelinsight CEO Bob Smith Named an Ernst & Y... [Published PRWeb - May 08 2013]
10 Tips From Entrepreneurs Who Made Their Own Luck [Published Business Insider - May 04 2013]
Brand, leadership and saying no [Published Smart Company Australia - Apr 30 2013]
Blue, Green, Gold? How to Manage Employees by '... [Published Entrepreneur.com - Apr 29 2013]
President's Legacy Ball at Texas A&M University... [Published Corpus Christi Caller-Times - Apr 28 2013]
Operationalizing a Customer Service Culture [Published Business 2 Community - Apr 24 2013]
Questioning the norm led to change, reward [Published MySanAntonio - Apr 23 2013]
Southwest airline hits turbulence [Published Dayton Daily News - Apr 20 2013]
Is This the Fundamental Quality of Effective Le... [Published Business 2 Community - Apr 17 2013]
Rakuten MediaForge CEO Tony Zito Named an Ernst... [Published SPi World News - Apr 17 2013]
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Blogs

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The CEO Is The Ultimate CMO [Published WPNI Blogroll - Business Blogs 2 - Dec 20 2012] Much has been written about chief marketing officers and how they are toilingto come up with unique ways to make themselves useful and productive in theirrespective organizations. Much less has been written about the fact that theaverage Chief Marketing ...
CEOs Don’t Come Pre-Made, Authentic Leadership ... [Published TechCrunch - Dec 01 2012] Editor’s note: Scott Weiss is a partner at Andreessen Horowitz and the former co-founder and CEO of IronPort Systems, which was acquired by Cisco in 2007. Follow him on his blog or on Twitter . “There are a bunch of aggressive, ivy-league-educated, ...

Press Releases

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CallFire CEO Dinesh Ravishanker Named Ernst & Y... [Published Business Wire - Apr 17 2013]