Institute of Customer Service

Type: Organization
Name: Institute of Customer Service
First reported Oct 19 2014 - Updated Oct 19 2014 - 1 reports

MP Philip Davies criticises utility companies for 'failing customers'

SHIPLEY MP Philip Davies has criticised utility companies for failing their customers.He said in comparison to other sectors, the utilities sector was lagging behind in customer service.Mr Davies, who is the joint chairman of the All Party Parliamentary ... [Published Telegraph and Argus - Oct 19 2014]
First reported Oct 17 2014 - Updated Oct 17 2014 - 1 reports

Is the service from tourism companies improving?

By |Category: Travel rumblingswe seem to be happier with the level of customer service we get. © Dan SperrinJust about Travel insists that customer service and satisfaction can make or break a holiday. According to the UK Customer Satisfaction Index, ... [Published CD Traveller - Oct 17 2014]
First reported Oct 16 2014 - Updated Oct 16 2014 - 1 reports

Call centre customer service declining
: new programme launches to raise standards

Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from 62% to 50% according to research of two million consumers.Long waiting times and shuffling between departments mean that the general public is getting more ... [Published The Global Marketing Alliance - Oct 16 2014]
First reported Oct 16 2014 - Updated Oct 16 2014 - 1 reports

The second annual customer service annual gala

THE Institute of Customer Service held its second annual gala dinner at Crowne Plaza to celebrate companies that have invested in good relationships with their customers on Friday evening.The gala dinner also served as an award ceremony where companies ... [Published The Star (Kenya) - Oct 16 2014]
First reported Oct 15 2014 - Updated Oct 15 2014 - 1 reports

The UK is a relationship economy – how to achieve ‘exceptional’ status

Jonathan Dow, Managing Director of Class Club Investments Ltd, writes about acheiving great customer service. We are unhappier with the way we are treated by the UK’s top 50 companies than we were two years ago, according to the latest customer service ... [Published Brighton Hove Chamber of Commerce - Oct 15 2014]
First reported Oct 14 2014 - Updated Oct 14 2014 - 2 reports

Hospitality and tourism leads the field on customer satisfaction

Hospitality and tourism is outperforming other industries in terms of customer satisfaction and experience, according to the latest analysis.Tourism beat the UK average for customer satisfaction and climbed from sixth to third in the latest UK Customer ... [Published Big Hospitality - Oct 14 2014]
First reported Oct 10 2014 - Updated Oct 10 2014 - 1 reports

There's nothing like a recommendation

After reading my pieces on the shameful tactics of ratings ‘specialists’ Abbey Rowe, Steve Vaughan got in touch. He runs Handbridge Services in Chester and wanted to recommend a national company he has used to get his rates reduced.Step forward CVS, which ... [Published Convenience Store - Oct 10 2014]
First reported Oct 09 2014 - Updated Oct 09 2014 - 1 reports

What National Customer Service Week Means for Avaya

Did you know it’s National Customer Service Week? Yep, that’s right! It’s about raising awareness of customer service and the vital role it plays in successful business practices and the growth of the local economy. Check out the details at these sites: ... [Published Avaya Connected Blog - Oct 09 2014]
First reported Oct 08 2014 - Updated Oct 08 2014 - 1 reports

Putting service in the spotlight

This week is National Customer Service Week (NCSW) – a fantastic initiative run by the Institute of Customer Service (ICS) to raise awareness of the vital role that customer service plays in successful business practice.We are promoting the initiative ... [Published Marks and Spencer - Oct 08 2014]
First reported Oct 08 2014 - Updated Oct 08 2014 - 1 reports

Opinion: A ruthless obsession is starting to bear fruit

By Gary Lewis, managing director, The Travel Network GroupWhat a conference. Against the wonderful backdrop of Split, Croatia, the combination of great support from trade partners, fantastic industry speakers and solid practical business advice in the ... [Published Travel Weekly - Oct 08 2014]
First reported Oct 07 2014 - Updated Oct 07 2014 - 1 reports

Customer satisfaction falls to lowest point since 2011

Details Written by Line Elise Svanevik Published: 7th October 2014, 9:08National Customer Service Week which started yesterday (October 6) is stressing the importance of looking after guests after recent research shows customer satisfaction has fallen ... [Published In a Pub - Oct 07 2014]
First reported Sep 29 2014 - Updated Sep 29 2014 - 3 reports

Food retailers battle over customer service leadership, not just price

Institute of Customer Service shows retail food sector has more firms meeting customer expectations than any other sector in UK economyLondon, UK, 29 September 2014 – As Aldi and Lidl continue to disrupt the traditional ‘big four’ in British food retailing, ... [Published International Supermarket News - Sep 29 2014]

Quotes

"I get loads and loads of complaints about energy companies and bills and prices are an issue for people."
"The most recent decrease in customer satisfaction demonstrates the importance of customer service and should act as a warning to organisations who may have opted for short term sales goals rather than a focus on consistent customer service which delivers sustained success."
"With consumers more likely than ever to recommend on the basis of a good experience and share poor customer experiences with friends and colleagues, it is a critical time for the sector to make improvements in this area."
Jo Causon, CEO at the InstituteInstitute of Customer Service, says: "As the economy begins to grow, organisations need to recognise that the customer service experience they deliver is increasingly important in customers' buying decisions. Those organisations that focus on differentiating through customer service are well placed to achieve sustainable performance. But to do this they need to view customer service as integral to building customer relationships across the value chain, not just as a series of transactions."

More Content

All (38) | News (37) | Reports (0) | Blogs (1) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
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MP Philip Davies criticises utility companies f... [Published Telegraph and Argus - Oct 19 2014]
Meet the small suppliers… Spark Energy [Published USwitch.com - Oct 17 2014]
Is the service from tourism companies improving? [Published CD Traveller - Oct 17 2014]
Call centre customer service declining
: new pr... [Published The Global Marketing Alliance - Oct 16 2014]
The second annual customer service annual gala [Published The Star (Kenya) - Oct 16 2014]
The UK is a relationship economy – how to achie... [Published Brighton Hove Chamber of Commerce - Oct 15 2014]
Hospitality and tourism leads the field on cust... [Published Big Hospitality - Oct 14 2014]
Tourism moves up in customer satisfaction rank [Published Travel Daily Media - Oct 14 2014]
There's nothing like a recommendation [Published Convenience Store - Oct 10 2014]
N Brown moves faster from mail order to multich... [Published Internet Retailing - Oct 09 2014]
Osborne Property Services creates customer expe... [Published Construction News - Oct 09 2014]
What National Customer Service Week Means for A... [Published Avaya Connected Blog - Oct 09 2014]
Putting service in the spotlight [Published Marks and Spencer - Oct 08 2014]
Opinion: A ruthless obsession is starting to be... [Published Travel Weekly - Oct 08 2014]
Customer satisfaction falls to lowest point sin... [Published In a Pub - Oct 07 2014]
Comment: Well done TTNG for putting people befo... [Published Travel Weekly - Oct 07 2014]
How To Celebrate Customer Service Week [Published Business 2 Community - Oct 01 2014]
Food retailers battle over customer service lea... [Published International Supermarket News - Sep 29 2014]
Food retailers perform well in customer service... [Published Retail Bulletin - Sep 29 2014]
Food retailers competing on customer service, n... [Published Talking Retail - Sep 29 2014]
Customer satisfaction should be every retailer’... [Published Marketing Week - Sep 25 2014]
Winning work [Published Builder & Engineer - Sep 24 2014]
Six emerging travel industry marketing trends [Published Hotel Marketing - Sep 24 2014]
Banks need to focus on rebuilding consumer conf... [Published Banking Business Review - Sep 24 2014]
Accounting theres an app for that [Published CAMag Online - Sep 23 2014]
Six emerging travel industry marketing trends [Published Marketing Week - Sep 23 2014]
Abta 2014: Travel IT systems must become more c... [Published Travel Weekly - Sep 23 2014]
Abta 2014: Travel must take note of 'the changi... [Published TTG Digital - Sep 22 2014]
How Accelerator Solutions charted a path for ex... [Published Director - Sep 22 2014]
BANKS NEED TO FOCUS ON REBUILDING CONSUMER CONF... [Published Global Banking & Finance Review - Sep 15 2014]
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sort by: Date | Relevance
What National Customer Service Week Means for A... [Published Avaya Connected Blog - Oct 09 2014]
Did you know it’s National Customer Service Week? Yep, that’s right! It’s about raising awareness of customer service and the vital role it plays in successful business practices and the growth of the local economy. Check out the details at these sites: ...
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