Institute of Customer Service

Type: Organization
Name: Institute of Customer Service
First reported 22 hours ago - Updated 22 hours ago - 1 reports

Gold Medal cites rise in customer satisfaction

Trade supplier Gold Medal has recorded improved customer satisfaction levels during the year to May, during which it was acquired by dnata from Thomas Cook.The independent operator has focused on improving customer satisfaction levels and these are reflected ... [Published Travel Weekly - 22 hours ago]
First reported Aug 19 2014 - Updated Aug 19 2014 - 2 reports

Abta unveils more speakers for Travel Convention

Abta has named the latest raft of speakers and sessions for next month’s convention in Slovenia.Among those appearing on stage at the three-day convention in Ljubljana on September 21-23 will be Barrhead Travel chairman Bill Munro (pictured) and On the ... [Published TTG Digital - Aug 19 2014]
First reported Aug 13 2014 - Updated Aug 13 2014 - 1 reports

Train firm has ‘best customer service 
on the railways’

East Midlands Trains (EMT) has topped a national league table for customer satisfaction.The firm, which runs services from Belper station, was rated seventh out of the 25 different transport companies in the UK customer satisfaction index - put together ... [Published NewsRT.co.uk - Aug 13 2014]
First reported Aug 06 2014 - Updated Aug 06 2014 - 2 reports

East Midlands Trains top rail industry in customer satisfaction survey

COMMUTERS say they are not surprised to see East Midlands Trains top a customer satisfaction survey for the rail industry.The operator was named in the top ten most improved organisations in the country, alongside firms like Tesco Bank, Butlins and Sherwood ... [Published NewsRT.co.uk - Aug 06 2014]
First reported Aug 05 2014 - Updated Aug 06 2014 - 2 reports

Water cos set up independent panel for customer complaints scheme

Water UK, the body which represents the UK water companies at national and EU level, has announced the formation of a new independent and free-to-use service to resolve complaints with their water company.Currently there is no Alternative Dispute Resolution ... [Published WaterBriefing - Aug 06 2014]
Entities: Ofwat, Water Industry, Wales
First reported Aug 05 2014 - Updated Aug 05 2014 - 3 reports

East Midlands Trains tops rail passenger satisfaction survey

East Midlands Trains has gained a top spot in the league table for transport satisfaction in a national customer survey.The UK Customer Satisfaction Index survey , carried out by the Institute of Customer Service, looks at satisfaction across a range ... [Published The Lincolnite - Aug 05 2014]
First reported Aug 02 2014 - Updated Aug 03 2014 - 2 reports

Business needs more focus on consumer to grow

Created on Sunday, 03 August 2014 01:25Written by Money MarketConsumers are not receiving the treatment they demand, and are less satisfied now than in early 2011.Employment is up, optimism has returned, the economy is growing – yet consumers are not ... [Published Money Market UK - Aug 03 2014]
First reported Aug 01 2014 - Updated Aug 01 2014 - 1 reports

Consumers less satisfied with customer experience than they were in 2011

UK consumers are less satisfied with their customer experience now than they were in 2011, according to a survey.Only 10 of the top 50 organisations in the Institute of Customer Service’s latest UK Customer Satisfaction Index have improved their performance ... [Published Business Reporter - Aug 01 2014]
First reported Jul 31 2014 - Updated Aug 01 2014 - 2 reports

Tourism ranks third for customer service

Tourism has been ranked the third-best sector for customer service in the UK, with six organisations in the industry named among the top 50.The sector gained a 79.8% customer satisfaction rating in the UK Customer Service Index (UKCSI), beaten by the ... [Published Travel Weekly - Aug 01 2014]
First reported Jul 24 2014 - Updated Jul 24 2014 - 1 reports

Daisy gains Institute of Customer Service accreditation

Tags: Daisy Group , ICS , Institute of Customer Service , Janet Macdonald , Jo Causon , Mobile NewsBusiness communications provider’s ‘Customer Focus’ workshops recognised, which have attracted more than 300 employees since launch in MayDaisy Group has ... [Published Mobile News - Jul 24 2014]
First reported Jul 23 2014 - Updated Jul 23 2014 - 2 reports

Ageas achieves ServiceMark Accreditation for Home, Motor and Travel

Ageas Insurance has become one of the first insurers to achieve ServiceMark Accreditation for all three of its core insurance product areas – Home, Motor and Travel.Building on its success as the first ever insurer to achieve ServiceMark accreditation ... [Published InsurancePeople - Jul 23 2014]
First reported Jul 22 2014 - Updated Jul 23 2014 - 3 reports

LV= is best insurer says customers

Ryan Bembridge ,22 July, 2014Of 10,000 consumers who were surveyed LV= received the highest customer satisfaction score of 83.0 out of 100, outstripping the average of 77.6.LV= received especially high scores for the helpfulness of staff and ease of use ... [Published Mortgage Introducer - Jul 22 2014]

Quotes

Homebase HR director, John Shaw, said: "As one of the UK's leading home enhancement retailers, we are committed to championing our industry as a great career choice - and we're delighted to be able to offer young people a step on the career ladder."
Share the post "Customer satisfaction on the decline as All-Party Parliamentary Group on Customer Service is launched"
Jo Causon, chief executive, Institute of Customer Service, adds: "ServiceMark is increasingly recognised as the standard for customer service excellence. Over 100 organisations have completed or are working towards ServiceMark. It enables organisations to benchmark themselves against best practice, gain a better insight into their customers' needs and develop strategies to meet them. The Institute of Customer Service Accreditation for its Home, Motor and Travel Insurance products puts Ageas in a very select group to be awarded this recognition across all three personal lines product areas, helping to set the bar for the rest of the industry to follow."

More Content

All (60) | News (60) | Reports (0) | Blogs (0) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
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Gold Medal cites rise in customer satisfaction [Published Travel Weekly - 22 hours ago]
Abta unveils more speakers for Travel Convention [Published TTG Digital - Aug 19 2014]
Abta reveals industry line-up for Travel Conven... [Published Travel Weekly - Aug 19 2014]
Winners and Losers – August 2014 [Published CallCentreHelper - Aug 13 2014]
Train firm has ‘best customer service 
on the r... [Published NewsRT.co.uk - Aug 13 2014]
Getting customer services right in tight times [Published Public Sector Executive - Aug 12 2014]
Insurance firm scoops award [Published Hampshire Chronicle - Aug 11 2014]
Should ‘Net Easy’ be your new customer service ... [Published CRM Guru - Aug 09 2014]
The Sun is Out, But We’re Not Happy [Published Business 2 Community - Aug 08 2014]
Avanti Group Solutions Ltd announces high-level... [Published PRWeb UK - Aug 08 2014]
Last chance to apply for a place on Bromsgrove ... [Published Ludlow Advertiser - Aug 07 2014]
East Midlands Trains top rail industry in custo... [Published NewsRT.co.uk - Aug 06 2014]
East Midlands Trains top rail industry in custo... [Published Nottingham Post - Aug 06 2014]
Water cos set up independent panel for customer... [Published WaterBriefing - Aug 06 2014]
Independent oversight panel appointed for water... [Published Water UK - Aug 05 2014]
East Midlands Trains tops rail passenger satisf... [Published The Lincolnite - Aug 05 2014]
Launch of the new All-Party Parliamentary Group... [Published ePolitix.com - Aug 05 2014]
East Midlands Trains tops satisfaction table [Published Derbyshire and Nottinghamshire Chamber of Commerce - Aug 05 2014]
East Midlands Trains tops rail league table in ... [Published Stagecoach Group - Aug 05 2014]
Celebrating partnership [Published Rail Engineering News - Aug 05 2014]
Business needs more focus on consumer to grow [Published Money Market UK - Aug 03 2014]
The sun is out, but we’re not happy [Published CRM Guru - Aug 02 2014]
Consumers less satisfied with customer experien... [Published Business Reporter - Aug 01 2014]
Opinion: Why instinct is key to sustaining long... [Published Travel Weekly - Aug 01 2014]
Tourism ranks third for customer service [Published Travel Weekly - Aug 01 2014]
Homebase launches its Interior Design and Decor... [Published DIYWeek.net - Aug 01 2014]
Comment: Customer service can increase profits [Published Travel Weekly - Jul 31 2014]
ITU: INTU PROPERTIES PLC - Interim Report for t... [Published JSE Securities Exchange - Jul 31 2014]
Daisy Customer Service Accredited [Published Comms Business - Jul 29 2014]
Customer satisfaction falls for third month in ... [Published CFO World - Jul 28 2014]
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