Institute of Customer Service

Type: Organization
Name: Institute of Customer Service
First reported Jul 31 2014 - Updated 5 hours ago - 2 reports

Tourism ranks third for customer service

Tourism has been ranked the third-best sector for customer service in the UK, with six organisations in the industry named among the top 50.The sector gained a 79.8% customer satisfaction rating in the UK Customer Service Index (UKCSI), beaten by the ... [Published Travel Weekly - 5 hours ago]
First reported 5 hours ago - Updated 5 hours ago - 1 reports

Opinion: Why instinct is key to sustaining long-term customer relations

Jo Causon, chief executive, Institute of Customer ServiceGoing on holiday is a special time. We’ve worked hard and saved for it. Our expectations are high – we want the experience to be perfect and hassle-free.That’s certainly how I felt when I recently ... [Published Travel Weekly - 5 hours ago]
First reported 6 hours ago - Updated 6 hours ago - 1 reports

Homebase launches its Interior Design and Decorating Academy

Published on 31 - July - 2014 Following on from the success of its Garden Academy, Homebase has launched its Interior Design and Decorating Academy.The academy will give young people a step on the career ladderThe home enhancement retailer is now on the ... [Published DIYWeek.net - 6 hours ago]
First reported Jul 29 2014 - Updated Jul 29 2014 - 1 reports

Daisy Customer Service Accredited

Daisy Group has received accreditation from the Institute of Customer Service, recognising its excellence in customer service training.The award was presented by the Institute’s Account Director, Jane Hilton Taylor, following accreditation of Daisy’s ... [Published Comms Business - Jul 29 2014]
First reported Jul 28 2014 - Updated Jul 28 2014 - 1 reports

Customer satisfaction falls for third month in a row

Customer satisfaction marked its third fall in a row this month with utilities the lowest scoring sector, according to the latest research.Satisfaction among consumers fell to 76.3 out of 100 on the consumer satisfaction index by the Institute of Customer ... [Published CFO World - Jul 28 2014]
First reported Jul 24 2014 - Updated Jul 24 2014 - 1 reports

Role of political leadership in delivering excellent customer service

The Institute of Customer Service has published a report based on customer responses and interviews with public sector leaders. It offers recommendations to embed a customer service ethos within organisations and government. The Institute of Customer ... [Published ePolitix.com - Jul 24 2014]
First reported Jul 24 2014 - Updated Jul 24 2014 - 1 reports

Daisy gains Institute of Customer Service accreditation

Tags: Daisy Group , ICS , Institute of Customer Service , Janet Macdonald , Jo Causon , Mobile NewsBusiness communications provider’s ‘Customer Focus’ workshops recognised, which have attracted more than 300 employees since launch in MayDaisy Group has ... [Published Mobile News - Jul 24 2014]
First reported Jul 23 2014 - Updated Jul 23 2014 - 2 reports

Ageas achieves ServiceMark Accreditation for Home, Motor and Travel

Ageas Insurance has become one of the first insurers to achieve ServiceMark Accreditation for all three of its core insurance product areas – Home, Motor and Travel.Building on its success as the first ever insurer to achieve ServiceMark accreditation ... [Published InsurancePeople - Jul 23 2014]
First reported Jul 22 2014 - Updated Jul 23 2014 - 3 reports

LV= is best insurer says customers

Ryan Bembridge ,22 July, 2014Of 10,000 consumers who were surveyed LV= received the highest customer satisfaction score of 83.0 out of 100, outstripping the average of 77.6.LV= received especially high scores for the helpfulness of staff and ease of use ... [Published Mortgage Introducer - Jul 22 2014]
First reported Jul 18 2014 - Updated Jul 18 2014 - 1 reports

Customer service satisfaction falls

UK consumers are becoming less satisfied with the service they receive, according to new data.The latest UK Customer Satisfaction Index (UKCSI), which surveys nearly 10,000 consumers, reveals that satisfaction has continued to fall leaving people more ... [Published ePolitix.com - Jul 18 2014]
First reported Jul 16 2014 - Updated Jul 17 2014 - 5 reports

Retailers can get some customer satisfication

John Lewis and Amazon top the latest UK Customer Satisfaction Index (UKCSI), an Institute of Customer Service initiative which surveys nearly 10,000 people.The results show that the general public are more unhappy with their customer experience now than ... [Published Retail Systems - Jul 17 2014]
First reported Jul 17 2014 - Updated Jul 17 2014 - 1 reports

John Lewis tops customer service survey

Published on 16 - July - 2014 The Institute of Customer Service has found John Lewis to be the best customer service provider in the UK, while Homebase and B&Q ranked outside the top 50 organisations surveyed.Customer's in the UK are satisfied with the ... [Published DIYWeek.net - Jul 17 2014]

Quotes

Homebase HR director, John Shaw, said: "As one of the UK's leading home enhancement retailers, we are committed to championing our industry as a great career choice - and we're delighted to be able to offer young people a step on the career ladder."
Share the post "Customer satisfaction on the decline as All-Party Parliamentary Group on Customer Service is launched"
Jo Causon, chief executive, Institute of Customer Service, adds: "ServiceMark is increasingly recognised as the standard for customer service excellence. Over 100 organisations have completed or are working towards ServiceMark. It enables organisations to benchmark themselves against best practice, gain a better insight into their customers' needs and develop strategies to meet them. The Institute of Customer Service Accreditation for its Home, Motor and Travel Insurance products puts Ageas in a very select group to be awarded this recognition across all three personal lines product areas, helping to set the bar for the rest of the industry to follow."
"Our success over the past 27 years has been down to our commitment to delivering the best family short breaks in the UK.”"

More Content

All (53) | News (52) | Reports (0) | Blogs (1) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
sort by: Date | Relevance
Opinion: Why instinct is key to sustaining long... [Published Travel Weekly - 5 hours ago]
Tourism ranks third for customer service [Published Travel Weekly - 5 hours ago]
Homebase launches its Interior Design and Decor... [Published DIYWeek.net - 6 hours ago]
Comment: Customer service can increase profits [Published Travel Weekly - Jul 31 2014]
ITU: INTU PROPERTIES PLC - Interim Report for t... [Published JSE Securities Exchange - Jul 31 2014]
Daisy Customer Service Accredited [Published Comms Business - Jul 29 2014]
Customer satisfaction falls for third month in ... [Published CFO World - Jul 28 2014]
Role of political leadership in delivering exce... [Published ePolitix.com - Jul 24 2014]
Customer satisfaction on the decline as All-Par... [Published CCFOnline - Jul 24 2014]
Daisy gains Institute of Customer Service accre... [Published Mobile News - Jul 24 2014]
intu Milton Keynes awarded ‘highest accolade’ i... [Published Milton Keynes Citizen - Jul 24 2014]
Ageas achieves ServiceMark Accreditation for Ho... [Published InsurancePeople - Jul 23 2014]
Ageas is one of the first insurers to achieve t... [Published Stroud News and Journal - Jul 23 2014]
Avanti Group Solutions hires non-executive... [Published Health Insurance Daily - Jul 23 2014]
Customer Service: How to Get it Right [Published Officing Today - Jul 23 2014]
LV= is best insurer says customers [Published Mortgage Introducer - Jul 22 2014]
Specsavers tops customer satisfaction index Jul... [Published Optometry Today - Jul 22 2014]
LV= voted best insurer for customer satisfaction [Published InsurancePeople - Jul 22 2014]
UK CUSTOMER SATISFACTION FALLS FOR THE SECOND Y... [Published Global Banking & Finance Review - Jul 22 2014]
Center Parcs named top travel company in custom... [Published Wiltshire Times - Jul 21 2014]
Customer service satisfaction falls [Published ePolitix.com - Jul 18 2014]
Retailers can get some customer satisfication [Published Retail Systems - Jul 17 2014]
John Lewis tops customer service survey [Published DIYWeek.net - Jul 17 2014]
Can't get no satisfaction [Published Research Magazine - Jul 17 2014]
UK customer satisfaction falls for a second year [Published Get Connected Magazine - Jul 16 2014]
The rise of the customer bank - comment from GM... [Published CCR Magazine - Jul 16 2014]
Tesco Bank âmost improvedâ in consumer poll [Published Financial Sector Technology - Jul 16 2014]
Customer satisfaction index features only five ... [Published TTG Digital - Jul 16 2014]
UK customer satisfaction falls for a second yea... [Published Retail Bulletin - Jul 16 2014]
Restaurant Associates wins three awards at Cust... [Published Cost Sector Catering - Jul 11 2014]
1 2
In Focus
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Content Volume
Document Volume
Network
Network

Blogs

sort by: Date | Relevance
Echo Managed Services helps to deliver 400% inc... [Published Call Centre Clinic News Articles - Feb 20 2014]
20th February 2014 – Echo Managed Services, has helped enable a 400% uplift in career registrations for its client RAF Careers since the implementation of an outbound telephone follow up process. Echo is a specialist provider of complex multi-channel ...
1
Contact Us
Sales
Support


Freebase CC-BY Some image thumbnails are sourced from Freebase, licensed under CC-BY

Copyright (C) 2014 Silobreaker Ltd. All rights reserved.
The selection and placement of stories and images on any Silobreaker page are determined automatically by a computer program.
The time or date displayed reflects when an article was added to or updated in Silobreaker.