Institute of Customer Service

Type: Organization
Name: Institute of Customer Service
First reported 14 hours ago - Updated 14 hours ago - 1 reports

CRT Celebrates Clients Successes - UK Customer Satisfaction Awards

Coventry, UK -- ( SBWIRE ) -- 04/18/2014 -- The membership body behind many of the UK’s most successful public and private sector organisations, the Institute of Customer Service, recently hosted the biggest event in its annual calendar; the UK Customer ... [Published SBWire - 14 hours ago]
First reported Apr 15 2014 - Updated Apr 15 2014 - 1 reports

Peterborough landlords celebrate their success

Peterborough-based landlords, Cross Keys Homes are celebrating being in the for the fourth consecutive year.The organisation was placed at 67 in the Top 100 Best Not for Profit organisations, and was the only Peterborough company in the list. The news ... [Published Peterborough Evening Telegraph - Apr 15 2014]
First reported Apr 14 2014 - Updated Apr 14 2014 - 1 reports

Stop ignoring complaints about public services, ombudsman warns

14 April 2014Complaints provide a ‘vital’ opportunity to improve public services and should not be ignored, according to a national watchdog.Warning that problems with public services can have a ‘devastating’ affect on individuals, the Parliamentary and ... [Published Localgov.co.uk - Apr 14 2014]
First reported Apr 14 2014 - Updated Apr 14 2014 - 1 reports

How to implement efficient complaint handling?

The Institute of Customer Service responds to today's PASC report on public services, asking how effective complaints really are.The Public Administration Select Committee’s (PASC) role is to examine the quality and standards of administration within ... [Published ePolitix.com - Apr 14 2014]
First reported Apr 11 2014 - Updated Apr 11 2014 - 1 reports

Customer service and the economy: Are the times changing?

By Tim Croft : The Institute of Customer Service has claimed that in such turbulent times, and when aspects of the economy are changing all the time, customer service has become “the new global economy”.An era of unprecedented complexity has driven a ... [Published Contact Centre Hub - Apr 11 2014]
First reported Apr 10 2014 - Updated Apr 11 2014 - 1 reports

Should We Let 'Ungovernable' Co-op Fail If Its Board Keeps Resisting Change?

ReutersAnother week and another dose of embarrassment for the Co-operative Group as the man charged with the task of turning around the embattled company decided to leave because staff allegedly refused to accept his reforms.Lord Paul Myners was drafted ... [Published International Business Times UK - Apr 10 2014]
First reported Apr 02 2014 - Updated Apr 02 2014 - 1 reports

Covéa Insurance launches new household claims service

Covéa Insurance has launched its in-house Household Claims service, following the in-sourcing of the management of its household claims.The company has recruited and trained a forty strong team of claims specialists, at its Halifax based office, who will ... [Published InsurancePeople - Apr 02 2014]
First reported Apr 01 2014 - Updated Apr 01 2014 - 1 reports

Research from the Institute of Customer Service proves Customer Satisfaction leads to year-on-year sales growth

In the recently released UK Customer Satisfaction Index (UKCSI), Retail Food organisations with a higher than sector average score saw an 8 per cent increase in year-on-year sales. In contrast, competitors with a score below the sector average gained ... [Published New Media Knowledge - Apr 01 2014]
First reported Mar 28 2014 - Updated Mar 28 2014 - 1 reports

Focus on customer service to rebuild trust with customers

27 March 2014Jo Causon, CEO of the Institute of Customer Service said that restoring trust in organisations is a key issue which needs to be addressed enabling organisations to flourish as the UK returns to growth.We believe that without this focus there ... [Published ePolitix.com - Mar 28 2014]
First reported Mar 21 2014 - Updated Mar 21 2014 - 1 reports

Budget 2014: Focus on customer service is central to business competitiveness and growth

21 March 2014The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth. Corporation taxes are due to decrease next year to 20 per cent, the lowest level ... [Published ePolitix.com - Mar 21 2014]
First reported Mar 20 2014 - Updated Mar 20 2014 - 1 reports

Quality customer service rewarded at LINPAC

LINPAC Packaging, Europe’s leading multi-material packaging manufacturer, has received the prestigious ServiceMark accreditation from the Institute of Customer Service.The food packaging company, based in Featherstone, West Yorkshire, has been recognised ... [Published Food and Drink News Online - Mar 20 2014]
First reported Mar 13 2014 - Updated Mar 13 2014 - 2 reports

Customer service leads to year-on-year sales growth in retail food sector: new study

A new study by The Institute of Customer service has shown that food retailers with a higher than average score for customer satisfaction saw an 8% increase in year-on year sales.In contrast, competitors with a score below the sector average gained an ... [Published Retail Bulletin - Mar 13 2014]

Quotes

"Today's Select Committee findings present an opportunity for organisations to deal more effectively with complaints and develop ways to learn from those mistakes. Good complaint handling has to start from the top, and strong leaders will recognise the valuable opportunities complaints provide to really improve the service they are delivering and increase customer satisfaction."
"The co-operative structure of the group is not in itself a problem, as around 165 successful years of Co-op Group in the UK have proven. But the indirect, layered manner in which the Group appointed people to the board meant that it did not necessarily put the most talented and experienced people in charge of the Group as a whole" said Mol
"The RAC accreditation is an independent endorsement of ACF Car Finance's concern to provide customers with the best possible quality assurance" he commented

More Content

All (26) | News (24) | Reports (0) | Blogs (2) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
sort by: Date | Relevance
CRT Celebrates Clients Successes - UK Customer ... [Published SBWire - 14 hours ago]
Peterborough landlords celebrate their success [Published Peterborough Evening Telegraph - Apr 15 2014]
Don’t ignore complaints, urges Julie Mellor, Pa... [Published Parliamentary and Health Service Ombudsman - Apr 14 2014]
Stop ignoring complaints about public services,... [Published Localgov.co.uk - Apr 14 2014]
How to implement efficient complaint handling? [Published ePolitix.com - Apr 14 2014]
Customer service and the economy: Are the times... [Published Contact Centre Hub - Apr 11 2014]
Should We Let 'Ungovernable' Co-op Fail If Its ... [Published International Business Times UK - Apr 10 2014]
RAC issues first UK approval for dealer inspection [Published Free Press Release - Apr 04 2014]
ebusiness weekly news 03/04 /2014 [Published Biz East - Apr 03 2014]
Covéa Insurance launches new household claims s... [Published InsurancePeople - Apr 02 2014]
Research from the Institute of Customer Service... [Published New Media Knowledge - Apr 01 2014]
Focus on customer service to rebuild trust with... [Published ePolitix.com - Mar 28 2014]
Budget 2014: Focus on customer service is centr... [Published ePolitix.com - Mar 21 2014]
Quality customer service rewarded at LINPAC [Published Food and Drink News Online - Mar 20 2014]
Domino Printing Sciences plc : Domino demonstra... [Published AD Communications - Mar 18 2014]
Customer service leads to year-on-year sales gr... [Published Retail Bulletin - Mar 13 2014]
BANKING BUCKS THE TREND TO IMPROVE CUSTOMER SAT... [Published Global Banking & Finance Review - Mar 13 2014]
AMAZON TOPS CUSTOMER SATISFACTION SURVEY [Published MyHermes - Mar 12 2014]
LV+ wins customer satisfaction award - again [Published Huddersfield Daily Examiner - Mar 10 2014]
Echo Managed Services helps to deliver 400% inc... [Published Call Centre Clinic News Articles - Feb 20 2014]
Customers aren't satisfied, and it's killing sales [Published The Wise Marketer - Feb 06 2014]
Echo Managed Services shortlisted for major Qua... [Published Call Centre Clinic News Articles - Dec 23 2013]
How customer service shapes your bottom line [Published The Wise Marketer - Dec 20 2013]
Half Yearly Report [Published TrustNet - Nov 28 2013]
Apptricity CEO Defines Key to Retail Business S... [Published PRWeb - Oct 29 2013]
XLN Business Services named as a finalist at th... [Published PRWeb - Jul 17 2013]
1
In Focus
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Content Volume
Document Volume
Network
Network

Blogs

sort by: Date | Relevance
Echo Managed Services helps to deliver 400% inc... [Published Call Centre Clinic News Articles - Feb 20 2014]
20th February 2014 – Echo Managed Services, has helped enable a 400% uplift in career registrations for its client RAF Careers since the implementation of an outbound telephone follow up process. Echo is a specialist provider of complex multi-channel ...
Echo Managed Services shortlisted for major Qua... [Published Call Centre Clinic News Articles - Dec 23 2013]
23rd December 2013 - Echo Managed Services, the specialist provider of complex multi-channel customer contact services, has been selected as a finalist for the 2014 UK Customer Satisfaction Awards run by the Institute of Customer Service. Shortlisted ...
1
Contact Us
Sales
Support


Freebase CC-BY Some image thumbnails are sourced from Freebase, licensed under CC-BY

Copyright (C) 2014 Silobreaker Ltd. All rights reserved.
The selection and placement of stories and images on any Silobreaker page are determined automatically by a computer program.
The time or date displayed reflects when an article was added to or updated in Silobreaker.