LiveOps Inc

Type: Company
Name: LiveOps Inc
First reported Apr 14 2014 - Updated Apr 15 2014 - 1 reports

Properly Managing a Multichannel Environment is Key to Customer Satisfaction

they are a changin’. And the more things change, the more they stay the same. Even as newer forms of communication rise in popularity among consumers, the intent for brands remains the same: effective communications resulting in customer satisfaction. ... [Published International Customer Management Institute - Apr 14 2014]
First reported Apr 06 2014 - Updated Apr 06 2014 - 1 reports

Job networking training empowers job seekers to get hired before new jobs are posted to the public

U.S. Companies of all sizes have a hiring practice in common that job networking training can help job seekers take advantage of. Employee referrals get priority treatment and better positioning for new jobs. Often hiring managers bring referrals from ... [Published Free Press Release - Apr 06 2014]
First reported Apr 04 2014 - Updated Apr 04 2014 - 1 reports

Mining for gold

Analyzing big data—and the partnerships it entails— has the potential to create big wins for local companies and a healthy economic outlook for the regionby Nicole ComeauTyler Wish was conducting doctorate research in genetic molecular epidemiology at ... [Published Progress - Apr 04 2014]
First reported Apr 03 2014 - Updated Apr 03 2014 - 1 reports

Axcient Improves Customer Satisfaction With LiveOps For Salesforce

#contactcenterworldRedwood City, Calif., April 2, 2014 -- LiveOps, Inc., a global provider in cloud contact center and customer service solutions, announces that Axcient, a provider of cloud–based Recovery-as-a-Service solutions, has deployed the LiveOps ... [Published ContactCenterWorld.com - Apr 03 2014]
First reported Apr 02 2014 - Updated Apr 02 2014 - 1 reports

Axcient Improves Customer Satisfaction With LiveOps For Salesforce

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Axcient Improves Customer Satisfaction With LiveOps For Salesforce. Salesforce Integration Increases Productivity and Profits for Always-on Cloud Solutions Provider. ... [Published Business Wire Technology News - Apr 02 2014]
Entities: Axcient, LiveOps Inc
First reported Mar 24 2014 - Updated Mar 24 2014 - 1 reports

70% of Time Could Be Used Better - How the Best CEOs Get the Most Out of Every Day

Brilliant advice for using time more efficiently, via @bldgtwenty: http://t.co/wkTd45UboL... ... ...The average tech CEO works about 300 days a year, 14 hours a day. That’s 4,200 hours a year. The stats for most other tech leaders and startup ... [Published Businessgyan - Mar 24 2014]
First reported Mar 21 2014 - Updated Mar 21 2014 - 1 reports

LiveOps' Marty Beard on why those creepy chat boxes on e-commerce sites are changing customer service forever

If you've visited an e-commerce site recently, you've probably noticed those little boxes you can click to pop up a chat window with a live representative. You might find them a bit creepy, but get used to it -- things like that are here to stay, and ... [Published Business First of Buffalo - Mar 21 2014]
First reported Mar 20 2014 - Updated Mar 20 2014 - 1 reports

WebRTC standard is unfinished but enterprises are ready to adopt

ORLANDO, Fla. -- The Web Real-Time Communications (WebRTC) standard for embedding real-time communications into Web browsers has not yet been finalized, but enterprises already grasp its revolutionary potential. A WebRTC customer panel at Enterprise Connect ... [Published SearchUnifiedCommunications.com - Mar 20 2014]
First reported Mar 18 2014 - Updated Mar 18 2014 - 1 reports

The Impact of Mobile Technologies on the Contact Center

is senior vice president and chief marketing officer at LiveOps. In her role, Ruckstuhl drives LiveOps’ overall marketing and lead generation strategies across the customer lifecycle. Her responsibilities include corporate, product, field and partner ... [Published International Customer Management Institute - Mar 18 2014]
First reported Mar 18 2014 - Updated Mar 18 2014 - 1 reports

Alibaba, Weibo Eye IPOs: Bloomberg West (03/17)

March 17 (Bloomberg) -- Full episode of "Bloomberg West." Guests: InMobi Managing Director Crid Yu, LiveOps CEO Marty Beard, Equinix CEO and President Steve Smith, 1-Mainstream CEO Rajeev Raman and Draper Fisher Jurvetson's Bubba Murarka. (Source: Bl ... [Published BusinessWeek - Mar 18 2014]
Entities: IPOs, LiveOps Inc, InMobi
First reported Feb 24 2014 - Updated Feb 25 2014 - 4 reports

LiveOps Opens New Technology Hub in New Zealand

LiveOps Inc., the global leader in cloud contact entre and customer service solutions, today opened a new global development hub to help drive corporate product development and to better serve its rapidly growing regional customer base. ... [Published Scoop NZ - Business - Feb 24 2014]
First reported Jan 27 2014 - Updated Jan 28 2014 - 18 reports

LiveOps Acquires UserEvents to Bring Real-Time, Contextual Routing to the Cloud Contact Center

28th January 2014 - LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that it has acquired UserEvents, Inc. and its flagship product CxEngage, a contextual routing engine that can aggregate and ... [Published Call Centre Clinic News Articles - Jan 28 2014]

Quotes

...tangible benefits with its deep integration with Salesforce," said Vasili Triant, senior vice president, Global Cloud Applications Sales, LiveOps. "Deployment of the cloud solution is quick and seamless, allowing Axcient to focus on their core business while improving agility and increasing profitability."
...so I approached the opportunity to take the exam with excitement," said Tabitha Dunn of Citrix Systems, one of the pre-launch exam-takers. "Having the certification gives CX professionals something to aspire to as a measure of their success. The CCXP is the next step in establishing CX as a field of expertise in its own right, and that will help all of us in creating better customer experiences."
...carrier-like quality of service with Amazon-like ease of ordering and service management, and requires no setup," said Voxbone CEO Itay Rosenfeld. "As a result, Zoom can focus on what it does best, and that's providing a top-notch video and multimedia conferencing service."
...there is a browser-support war going on, and we are a little worried about that, even though over time I think it will work out," McFarlane said. "This is part of the reason we worked with a partner for WebRTC -- Twilio -- that can help with our implementations, instead of building out our own solution."

More Content

All (81) | News (35) | Reports (0) | Blogs (44) | Audio/Video (0) | Fact Sheets (0) | Press Releases (2)
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Properly Managing a Multichannel Environment is... [Published International Customer Management Institute - Apr 14 2014]
mplsystems is voted Number One in Call Centre H... [Published PRWeb UK - Apr 14 2014]
Students rapidly design and sell new app [Published Daily Trojan - Apr 08 2014]
Job networking training empowers job seekers to... [Published Free Press Release - Apr 06 2014]
Mining for gold [Published Progress - Apr 04 2014]
Axcient Improves Customer Satisfaction With Liv... [Published ContactCenterWorld.com - Apr 03 2014]
Axcient Improves Customer Satisfaction With Liv... [Published Business Wire Technology News - Apr 02 2014]
Nomis Solutions Announces Keynote Speakers and ... [Published PRWeb - Mar 28 2014]
CXPA Launches Certification Initiative for Cust... [Published Scottrade - Mar 27 2014]
Forbes Midas List Recognizes Institutional Vent... [Published 4 Traders - Mar 26 2014]
The 2014 Marketing Hall of Femme: Insight, Stra... [Published dmnews.com - Mar 24 2014]
70% of Time Could Be Used Better - How the Best... [Published Businessgyan - Mar 24 2014]
Zoom Selects Voxbone to Connect Conferencing Se... [Published Telepresence Options - Mar 21 2014]
LiveOps' Marty Beard on why those creepy chat b... [Published Business First of Buffalo - Mar 21 2014]
WebRTC standard is unfinished but enterprises a... [Published SearchUnifiedCommunications.com - Mar 20 2014]
LOOKER : Partners With Snowplow Analytics to De... [Published 4 Traders - Mar 19 2014]
The Impact of Mobile Technologies on the Contac... [Published International Customer Management Institute - Mar 18 2014]
CXPA Atlanta Networking Event at Chick-fil-A's ... [Published 4 Traders - Mar 18 2014]
Zoom Selects Voxbone to Connect Conferencing Se... [Published Call Centre Clinic News Articles - Mar 18 2014]
Alibaba, Weibo Eye IPOs: Bloomberg West (03/17) [Published BusinessWeek - Mar 18 2014]
How LiveOps Is Making Customer Service Better [Published Bloomberg - Mar 17 2014]
Zoom Selects Voxbone to Connect Conferencing Se... [Published ITbriefing - Mar 17 2014]
Zoom Selects Voxbone to Connect Conferencing Se... [Published CNBC - Mar 17 2014]
Voxbone Becomes First Licensed VoIP Provider to... [Published ITbriefing - Mar 13 2014]
Voxbone Becomes First Licensed VoIP Provider to... [Published CNBC - Mar 13 2014]
70% of Time Could Be Used Better - How the Best... [Published Redeye VC - Mar 13 2014]
From invisible to visible . . . to measurable [Published Deloitte University Press - Mar 10 2014]
5 Steps to Superior Social Support [Published Business 2 Community - Mar 08 2014]
10 Mistakes We’ve All Made on Social Media (And... [Published Search Engine Journal - Mar 03 2014]
The cloud won’t change customer expectations : ... [Published SiliconANGLE - Feb 28 2014]
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Blogs

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Axcient Improves Customer Satisfaction With Liv... [Published Business Wire Technology News - Apr 02 2014]
REDWOOD CITY, Calif.--(BUSINESS WIRE)--Axcient Improves Customer Satisfaction With LiveOps For Salesforce. Salesforce Integration Increases Productivity and Profits for Always-on Cloud Solutions Provider. ...
Zoom Selects Voxbone to Connect Conferencing Se... [Published Call Centre Clinic News Articles - Mar 18 2014]
Mar. 18, 2014 – Conferencing and collaboration services company, Zoom Video Communications, Inc., announced that it has selected Voxbone to connect to local telephone networks around the world. Voxbone provides geographical, mobile and toll-free telephone ...
70% of Time Could Be Used Better - How the Best... [Published Redeye VC - Mar 13 2014]
The average tech CEO works about 300 days a year, 14 hours a day. That’s 4,200 hours a year. The stats for most other tech leaders and startup employees aren’t too far off. It sounds like a lot of time, but for most, it’s not enough. Nearly 30% of that ...
The cloud won’t change customer expectations : ... [Published SiliconANGLE - Feb 28 2014]
One of the most powerful ways to make the cloud work for your company is locating at least part of your contact center there. The call-center-in-the-cloud offers tremendous flexibility and should offer significant cost savings, too. Many companies have ...
LiveOps Sydney Data Centre Drives High-Speed an... [Published Call Centre Clinic News Articles - Feb 26 2014]
26th February 2014 - LiveOps Inc., the global leader in cloud contact centre and customer service solutions announced the opening of a local data centre to better serve the needs of its growing Australian and New Zealand customer base and partner network. ...
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Press Releases

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UsefulTools Exceeds Call Centers' Expectations ... [Published PR Newswire - Nov 07 2013]
Twilio and LiveOps Announce Strategic Alliance,... [Published PR Newswire - Sep 18 2013]
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