Marco Mueller

Type: Person

Name: Marco Mueller

First reported May 13 2013 - Updated May 13 2013 - 3 reports

ASC Implements Quality Management Solution for Lottery Giant in The Netherlands

? ASC (), a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced the successful implementation of VoIP recording and quality management solutions for De Lotto, the famous Dutch ... [Published IT-Director.com - May 13 2013]

Entities: Netherlands, Marco Mueller, Interaction, Process Improvement

First reported May 01 2013 - Updated May 01 2013 - 1 reports

Italian Industry Players Discuss Challenges for New Culture Minister

ROME Few of the ministers appointed to their posts by newly-installed Italian Prime Minister Enrico Letta were familiar to Italians when they were selected to form a government charged with extracting Italy from its protracted political and economic crisis. ... [Published Hollywood Reporter - May 01 2013]

Entities: Italy, Andrea Occhipinti, Piracy, Sandro Bondi

First reported Feb 19 2013 - Updated Feb 19 2013 - 1 reports

The Human Factor in Workforce Optimization

by Marco Mueller, Chief Operating Manager, ASC telecom AGThe increasing prevalence of workforce optimization (WFO) is creating a sea change in both the quality of customer service and the impact of contact centers on an enterprise-wide basis. The information ... [Published Telecom Reseller - Feb 19 2013]

Entities: Interaction, Marco Mueller, Telecommunication

Quotes

Marco Mueller, COO of ASC, said, "de lotto chose asc because it wanted to maintain its number one customer service ranking, and i think we increased its lead! as we strive for excellence on a daily basis, it means a lot to us when other companies recognize that, especially organizations with the resources to choose any provider they wish."

ASC Implements Quality Management Solution for Lottery Giant in The Netherlands [Published Zecco - May 13 2013]

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ASC Implements Quality Management Solution for ... [Published IT-Director.com - May 13 2013]
ASC Implements Quality Management Solution for ... [Published AV Video - May 13 2013]
ASC Implements Quality Management Solution for ... [Published Zecco - May 13 2013]
Italian Industry Players Discuss Challenges for... [Published Hollywood Reporter - May 01 2013]
The Human Factor in Workforce Optimization [Published Telecom Reseller - Feb 19 2013]
Not in competition [Published People.com.cn - Aug 31 2012]