Netcall Plc

Type: Company
Name: Netcall Plc
First reported 21 hours ago - Updated 21 hours ago - 1 reports

Netcall : 18/09/2014 - Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster

Accreditation will put unified communications at the heart of the contact centreNetcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations full integration between the two software systems. For ... [Published 4 Traders - 21 hours ago]
First reported Sep 15 2014 - Updated Sep 15 2014 - 1 reports

Integrating Social Media into the Contact Centre

Social media as a contact centre channel is set to grow 32% per annum until 2017.It only needs one public negative comment to cause a crisis.That is why every company should be monitoring what’s said about them on social media.Watch our video and find ... [Published Contact-centres.com - Sep 15 2014]
First reported Sep 10 2014 - Updated Sep 10 2014 - 1 reports

Netcall Integrates With Microsoft Lync

Netcall Liberty Contact Centre is now Microsoft Lync accredited. For enterprise and contact centre users, this means agents can rapidly respond to any type of multichannel contact using the unified agent workspace, as well as add context to any call ... [Published Call Centre Helper - Sep 10 2014]
First reported Sep 05 2014 - Updated Sep 05 2014 - 1 reports

Netcall Integrates with Microsoft Lync to Resolve Customer Issues

#contactcenterworldSept 3, 2014 -- Netcall has announced that its Netcall Liberty Contact Centre is now Microsoft Lync accredited, giving organisations full integration between the two software systems. For enterprise and contact centre users, this means ... [Published ContactCenterWorld.com - Sep 05 2014]
First reported Sep 02 2014 - Updated Sep 02 2014 - 1 reports

Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster

Netcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations full integration between the two software systems. For enterprise and contact centre users, this means agents can rapidly respond to ... [Published Contact-centres.com - Sep 02 2014]
First reported Aug 27 2014 - Updated Aug 27 2014 - 1 reports

Cairn Housing Association chooses Netcall

Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis and engagement capabilities for the first timeCairn Housing Association is to overhaul the way it interacts with customers, ... [Published Contact-centres.com - Aug 27 2014]
First reported Aug 27 2014 - Updated Aug 27 2014 - 1 reports

Download: 2014 Gartner Magic Quadrant for Contact Centre Infrastructure

Platinum SponsorsRegister to Download: Whitepaper: Newsletter featuring the 2014 Gartner Magic Quadrant for Contact Centre InfrastructureFor additional Information see Interactive Intelligence’s Company Profile« Previous ArticleFinancial Update from Netcall ... [Published Contact-centres.com - Aug 27 2014]
First reported Aug 27 2014 - Updated Aug 27 2014 - 1 reports

Journeycall’s move to new Arbroath contact centre

Journeycall has signed the lease for new premises in Arbroath, a move which will allow the award winning contact and fulfilment specialists to expand their operations in Scotland.Currently operating from two bases, in Brechin and Laurencekirk, the company ... [Published Contact-centres.com - Aug 27 2014]
First reported Aug 27 2014 - Updated Aug 27 2014 - 1 reports

Legal & General invests in QMax WFM

The ChallengeLegal & General Group PLC is one of the UK’s leading providers of risk, savings and investment management products. The group employs 5,800 staff to serve over 7 million customers across the product range. The company is located in multiple ... [Published Contact-centres.com - Aug 27 2014]
First reported Aug 27 2014 - Updated Aug 27 2014 - 1 reports

Seven Tips Around Multichannel Integration in Your Contact Centre

Offering your customers multiple channels to contact you, such as web, phone and social media, is becoming increasingly more important.Whilst trying to provide your customers with all of these different ways to contact you; it is essential that your contact ... [Published Contact-centres.com - Aug 27 2014]
First reported Aug 12 2014 - Updated Aug 12 2014 - 1 reports

Holding(s) in Company

NETCALL PLC("Netcall", the "Company" or the "Group")Holding in CompanyNetcall plc (AIM: NET) a leading provider of end to end customer engagement software solutions, was informed today that as of 7 August 2014, Charles Stanley Group plc, the holding company ... [Published MoneyAM - Aug 12 2014]
First reported Jul 25 2014 - Updated Jul 25 2014 - 1 reports

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement ... [Published Contact Center Solutions - Online Community - Jul 25 2014]

Quotes

Richard Farrell, Netcall CTO, commented: "A significant barrier to first contact resolution has been the time it takes for agents to gain information from back office colleagues who may be remotely located or performing their tasks while mobile. Tighter integration between front and back office increases agent productivity by supporting them to resolve issues faster."
...At 30 June 2014 the net cash balance had increased to £11.4m (31 December 2013: £10.0m). Henrik Bang, CEO of Netcall commented: "We continued to see doubledouble digit new sales order growth from both existing and new customers including the first orders for our new social media and PCI payment solutions.”  The results are scheduled for 23 September. "

More Content

All (18) | News (14) | Reports (0) | Blogs (4) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
sort by: Date | Relevance
Netcall : 18/09/2014 - Netcall integrates with ... [Published 4 Traders - 21 hours ago]
Northland Capital Partners View on the City Ela... [Published Proactiveinvestors United Kingdom website - Sep 19 2014]
Integrating Social Media into the Contact Centre [Published Contact-centres.com - Sep 15 2014]
REG-Octopus AIM VCT 2 plc : Interim Management ... [Published Reuters - Sep 15 2014]
Netcall Integrates With Microsoft Lync [Published Call Centre Helper - Sep 10 2014]
Netcall Integrates with Microsoft Lync to Resol... [Published ContactCenterWorld.com - Sep 05 2014]
Netcall integrates with Microsoft Lync to help ... [Published Contact-centres.com - Sep 02 2014]
The Body Shop® engages Transversal to boost the... [Published Contact-centres.com - Sep 02 2014]
Cairn Housing Association chooses Netcall [Published Contact-centres.com - Aug 27 2014]
Download: 2014 Gartner Magic Quadrant for Conta... [Published Contact-centres.com - Aug 27 2014]
Journeycall’s move to new Arbroath contact centre [Published Contact-centres.com - Aug 27 2014]
Seven Tips Around Multichannel Integration in Y... [Published Contact-centres.com - Aug 27 2014]
Legal & General invests in QMax WFM [Published Contact-centres.com - Aug 27 2014]
Holding(s) in Company [Published MoneyAM - Aug 12 2014]
NEW RESEARCH: Business Process Automation – a b... [Published Tech Market View - Aug 11 2014]
Cairn Housing Association Deploys Netcall's Cus... [Published Contact Center Solutions - Online Community - Jul 25 2014]
This week: Bagir lost in the jungle, Angel part... [Published Proactiveinvestors United Kingdom RSS feed - Jul 23 2014]
Housing Association Overhauls Customer Interaction [Published Call Centre Helper - Jul 23 2014]
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sort by: Date | Relevance
Northland Capital Partners View on the City Ela... [Published Proactiveinvestors United Kingdom website - Sep 19 2014]
Eland Oil and Gas ( LON:ELA ): Price target upgrade Market Cap:£148m; Current Price: 105p; Target Price: 183p Upgraded PT reflects pioneer tax status and portfolio expansion  NORTHLAND CAPITAL PARTNERS VIEW: So far it has been a stop-start year for ...
Netcall Integrates With Microsoft Lync [Published Call Centre Helper - Sep 10 2014]
Netcall Liberty Contact Centre is now Microsoft Lync accredited. For enterprise and contact centre users, this means agents can rapidly respond to any type of multichannel contact using the unified agent workspace, as well as add context to any call ...
Cairn Housing Association Deploys Netcall's Cus... [Published Contact Center Solutions - Online Community - Jul 25 2014]
Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement ...
Housing Association Overhauls Customer Interaction [Published Call Centre Helper - Jul 23 2014]
Cairn Housing Association has chosen Netcall’s customer engagement suite to overhaul the way it interacts with customers. The not-for-profit Scottish organisation will improve service delivery by using social media analysis and engagement capabilities ...
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