Netcall Plc

Type: Company
Name: Netcall Plc
First reported 2 hours ago - Updated 2 hours ago - 1 reports

HAPPY TO HELP: HOW THE CONTACT CENTRE CAN HELP FIN...

Richard Farrell, CTO Netcall looks at the pressures facing contact centre teams in the financial services industry and explores the role of technology in improving productivityIn what are increasingly saturated, price-sensitive markets, taking a customer-centric ... [Published Global Banking & Finance Review - 2 hours ago]
First reported Sep 30 2014 - Updated Oct 01 2014 - 1 reports

StockRanks - upgrades and downgrades - September 30th

This column usually focuses on companies that have moved up, or dropped down, the QVM rankings. We will take a slightly different approach this week and focus solely on companies that have jumped in the QualityRank.It is true that market factors like ... [Published Stockopedia - Sep 30 2014]
First reported Sep 25 2014 - Updated Sep 25 2014 - 1 reports

Free Webinar: Improving First Contact Resolution

Exceed your customer expectations by delivering improved First Contact Resolution.Thursday 23rd October 2014 @ 1.00pm UK time.In this webinar we will be looking at how to improve one of the most widespread contact centre metrics - First Contact Resolution ... [Published CallCentreHelper - Sep 25 2014]
First reported Sep 24 2014 - Updated Sep 24 2014 - 1 reports

Double-digit sales push revenue up at Netcall

Full-year revenue has nudged up at Hertfordshire software provider Netcall thanks to double digit percentage increase in sales.The AIM-listed company, based in Hemel Hempstead, reported revenue growth of 5 per cent to £17m in the year to 30 June 2014, ... [Published Insider Media Limited - Sep 24 2014]
First reported Sep 23 2014 - Updated Sep 24 2014 - 1 reports

Netcall Annual Profit Rises - Quick Facts

Netcall plc (NET.L) Tuesday reported higher profit for the full year, helped by a 5 percent rise in revenues and a tax credit of 0.33 million pounds. However, the group's pre-tax profit was down, after the impact of accelerated share-based payment ch ... [Published RTTNews.com - Sep 23 2014]
First reported Sep 23 2014 - Updated Sep 23 2014 - 7 reports

Netcall Plc Price Target Raised to GBX 75 (NET)

Stock analysts at FinnCap boosted their target price on shares of Netcall Plc (LON:NET)Shares of Netcall Plc (LON:NET) traded down 0.40% during mid-day trading on Tuesday, hitting GBX 63.00. The stock had a trading volume of 290,287 shares. Netcall Plc ... [Published American Banking News - Forex - Sep 23 2014]
First reported Sep 23 2014 - Updated Sep 23 2014 - 1 reports

FLASH: finnCap reiterates corporate on Netcall, target raised from 70p to 75p

StockMarketWire.com - Story provided by StockMarketWire.com ... [Published Stock Market Wire - Sep 23 2014]
Entities: Netcall Plc, Corporate
First reported Sep 23 2014 - Updated Sep 23 2014 - 1 reports

Netcall FY pretax profit falls

Netcall's FY pretax profit fell to £1.89m, from £2.26m. Revenue was up 5% to £16.9m, from £16.1m. The fall in profit followed the impact of £1.07m of accelerated share-based payment charges.CEO Henrik Bang commented:"Over recent years Netcall has evolved ... [Published MoneyAM - Sep 23 2014]
First reported Sep 19 2014 - Updated Sep 19 2014 - 1 reports

Netcall : 18/09/2014 - Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster

Accreditation will put unified communications at the heart of the contact centreNetcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations full integration between the two software systems. For ... [Published 4 Traders - Sep 19 2014]
First reported Sep 10 2014 - Updated Sep 10 2014 - 1 reports

Netcall Integrates With Microsoft Lync

Netcall Liberty Contact Centre is now Microsoft Lync accredited. For enterprise and contact centre users, this means agents can rapidly respond to any type of multichannel contact using the unified agent workspace, as well as add context to any call ... [Published Call Centre Helper - Sep 10 2014]
First reported Sep 05 2014 - Updated Sep 05 2014 - 1 reports

Netcall Integrates with Microsoft Lync to Resolve Customer Issues

#contactcenterworldSept 3, 2014 -- Netcall has announced that its Netcall Liberty Contact Centre is now Microsoft Lync accredited, giving organisations full integration between the two software systems. For enterprise and contact centre users, this means ... [Published ContactCenterWorld.com - Sep 05 2014]
First reported Sep 02 2014 - Updated Sep 02 2014 - 1 reports

Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster

Netcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations full integration between the two software systems. For enterprise and contact centre users, this means agents can rapidly respond to ... [Published Contact-centres.com - Sep 02 2014]

Quotes

...Berenberg analyst Ali Khwaja said the discontinuation of the contract would mean about 10 per cent of a reduction in Monitise's revenue. "This is a big question mark on the management's credibility to deliver numbers. It also raises questions about Visa Europe's stake and raises doubts about whether Visa Europe will continue to work with Monitise " said Khwaja...
"With a growing pipeline and order book, high levels of recurring revenues and a strong balance sheet, we are confident of the future success of Netcall."
"Despite competitive markets, management has been happy enough regarding margin trends (with modest progress expected this FY), although August weather was clearly a disappointment" said Numis Securities
...2 million for the year to 30 June, driving pre-tax profit up by 13 per cent to £25.1 million. "Whilst we think the shares are unlikely to recover to their early 2014 levels (675p), we think upside potential remains material and the downside risk is overdone" said the broker

More Content

All (37) | News (32) | Reports (0) | Blogs (5) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
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HAPPY TO HELP: HOW THE CONTACT CENTRE CAN HELP ... [Published Global Banking & Finance Review - 2 hours ago]
StockRanks - upgrades and downgrades - Septembe... [Published Stockopedia - Sep 30 2014]
Free Webinar: Improving First Contact Resolution [Published CallCentreHelper - Sep 25 2014]
Share watch : Monitise shaken by Visa rethink [Published HispanicBusiness.com - Sep 24 2014]
Double-digit sales push revenue up at Netcall [Published Insider Media Limited - Sep 24 2014]
Netcall Plc Price Target Raised to GBX 75 (NET) [Published American Banking News - Forex - Sep 23 2014]
30 Strategies for Improving Agent Productivity [Published the Call Center Corporation - Sep 23 2014]
Netcall announces latest financial results [Published Contact-centres.com - Sep 23 2014]
Netcall closes off another neat year [Published Tech Market View - Sep 23 2014]
Brokers' round-up, four cut targets on Tesco [Published MoneyAM - Sep 23 2014]
Research Analysts’ Price Target Changes for Sep... [Published American Banking News - Sep 23 2014]
NETCALL dialling the right numbers. [Published Cambridge News - Sep 23 2014]
FLASH: finnCap reiterates corporate on Netcall,... [Published Stock Market Wire - Sep 23 2014]
Netcall Profit Down But Says Pipeline And Order... [Published Town Hall - Sep 23 2014]
Netcall shoots high with Liberty balance [Published Business Weekly UK - Sep 23 2014]
Netcall Annual Profit Rises - Quick Facts [Published RTTNews.com - Sep 23 2014]
Netcall FY pretax profit falls [Published MoneyAM - Sep 23 2014]
Netcall PLC : Final Results [Published Investegate - Sep 23 2014]
Tuesday preview: AG Barr reports first half, ma... [Published BullBearings - Sep 22 2014]
The week ahead (22/09-26/09) [Published Money Observer - Sep 22 2014]
London Report: German finance figures to come u... [Published City A.M. - Sep 22 2014]
Netcall : 18/09/2014 - Netcall integrates with ... [Published 4 Traders - Sep 19 2014]
Northland Capital Partners View on the City Ela... [Published Proactiveinvestors United Kingdom website - Sep 19 2014]
Integrating Social Media into the Contact Centre [Published Contact-centres.com - Sep 15 2014]
REG-Octopus AIM VCT 2 plc : Interim Management ... [Published Reuters - Sep 15 2014]
Netcall Integrates With Microsoft Lync [Published Call Centre Helper - Sep 10 2014]
Netcall Integrates with Microsoft Lync to Resol... [Published ContactCenterWorld.com - Sep 05 2014]
Netcall integrates with Microsoft Lync to help ... [Published Contact-centres.com - Sep 02 2014]
The Body Shop® engages Transversal to boost the... [Published Contact-centres.com - Sep 02 2014]
Cairn Housing Association chooses Netcall [Published Contact-centres.com - Aug 27 2014]
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Blogs

sort by: Date | Relevance
30 Strategies for Improving Agent Productivity [Published the Call Center Corporation - Sep 23 2014]
Call Center Helper, September 17th, 2014  Our panel reveals how you can improve agent productivity for the long term – and stop relying on a temporary sugar rush. Celebrate successful performance against key elements of process Use coaching to ...
Northland Capital Partners View on the City Ela... [Published Proactiveinvestors United Kingdom website - Sep 19 2014]
Eland Oil and Gas ( LON:ELA ): Price target upgrade Market Cap:£148m; Current Price: 105p; Target Price: 183p Upgraded PT reflects pioneer tax status and portfolio expansion  NORTHLAND CAPITAL PARTNERS VIEW: So far it has been a stop-start year for ...
Netcall Integrates With Microsoft Lync [Published Call Centre Helper - Sep 10 2014]
Netcall Liberty Contact Centre is now Microsoft Lync accredited. For enterprise and contact centre users, this means agents can rapidly respond to any type of multichannel contact using the unified agent workspace, as well as add context to any call ...
Cairn Housing Association Deploys Netcall's Cus... [Published Contact Center Solutions - Online Community - Jul 25 2014]
Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement ...
Housing Association Overhauls Customer Interaction [Published Call Centre Helper - Jul 23 2014]
Cairn Housing Association has chosen Netcall’s customer engagement suite to overhaul the way it interacts with customers. The not-for-profit Scottish organisation will improve service delivery by using social media analysis and engagement capabilities ...
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