Outsourcing Inc

Type: Company
Name: Outsourcing Inc
First reported Oct 16 2014 - Updated Oct 16 2014 - 1 reports

TouchPoint One and Convergent Outsourcing Execs to Discuss Contact Center Performance Management at 2014 ICMI Customer Contact Expo

Session 202 - "All for One & One for All" - ICMI Contact Center Demo and Conference, Tuesday, November 4, 2:15 p.m. - 3:30 p.m. CT will include a Contact Center Performance Management Primer, Case Study and Q&A with TouchPoint One CEO, Greg Salvato and ... [Published PRWeb - Oct 16 2014]
First reported Oct 14 2014 - Updated Oct 14 2014 - 1 reports

CBE Group's Mike Frost Presents at Pair of Industry Conferences

CBE Group (CBE), a leader in the debt collection industry, announced its Chief Legal Officer and General Counsel, Michael L. Frost, will present at both the ACI and NARCA conferences in October.The ACI's 20th Consumer Finance Class Actions and Litigation ... [Published EMoneyDaily - Oct 14 2014]
First reported Oct 11 2014 - Updated Oct 11 2014 - 1 reports

5 Reasons Why Customer Feedback Matters More Than Ever

So you’ve done everything possible to satisfy your customers. You’ve exerted all efforts to better your products and customer service. You treat customers like kings and queens, and provide everything to match their wants and needs all the time.Now how ... [Published CRM Guru - Oct 11 2014]
First reported Oct 09 2014 - Updated Oct 09 2014 - 1 reports

Account Control Technology Holdings, Inc. Appoints Executives

Account Control Technology Holdings, Inc. (ACT Holdings) is pleased to announce the build-out of its executive team with the appointments of Ryan Stearns as Chief Financial Officer and Sameer Maini as Chief Information Officer.ACT Holdings is the parent ... [Published Industrial Info Financials - Oct 09 2014]
First reported Oct 01 2014 - Updated Oct 01 2014 - 1 reports

Philippines’ rise as call-center nation lures expats home

MANILA (Bloomberg News) — Having grown up poor, Denise Sese found herself still mired in debt.It was 2009. A college dropout and one-time cashier at a Jollibee Foods Corp. fast-food outlet in Manila, she was out of a job.At a Manila mall one day, she ... [Published Marianas Variety - Oct 01 2014]
First reported Sep 24 2014 - Updated Sep 24 2014 - 1 reports

Work space in the 21st century

Share this:When we speak of work space what easily comes to mind is the physical space. But in this technology-driven generation, work space is not only physical but also driven by virtual and management practices. In an article in CFO Journal by Deloitte ... [Published Manila Bulletin - Sep 24 2014]
First reported Sep 24 2014 - Updated Sep 24 2014 - 1 reports

Infinit-O Gets Stamp of Quality with Renewed ISO Certifications

Infinit-O, a global outsourcing solutions provider, renewed its certifications for ISO 9001:2008 and 27001:2005 after the successful audit conducted by the Certification International Philippines, Inc. last June 2, 2014. Infinit Outsourcing, Inc. (Infinit-O), ... [Published PRWeb - Sep 24 2014]
First reported Sep 23 2014 - Updated Sep 23 2014 - 1 reports

TouchPoint One Customer Convergent Earns 2014 Ventana Research Technology Leadership Award

PRWebTouchPoint One, a leading provider of cloud-based Contact Center Performance Management solutions, announced today that customer Convergent Outsourcing, Inc. has been named a 2014 Technology Leadership Award winner for Operational Innovation in the ... [Published Myrtle Beach Sun News - Sep 23 2014]
First reported Sep 16 2014 - Updated Sep 16 2014 - 1 reports

Comedian Mike Polk Jr. Invites State Treasurer Josh Mandel to Pay His AT&T Debt, Citing Suarez as Precedent

Here's Mike Polk taking state treasurer Josh Mandel to task as only Mike Polk can. From Facebook :ATTN: STATE TREASURER JOSH MANDELMr. Mandel,My name is Mike Polk and I reside in Cleveland. I'm in a bit of a pickle and I would appreciate your assista ... [Published Cleveland Scene - Sep 16 2014]
First reported Sep 15 2014 - Updated Sep 15 2014 - 1 reports

5 Call Center Tech Trends That Have Become Mainstream in 2014

Customer service has always been the competitive battleground for businesses.That’s why all call centers are always on the lookout for new methods to create a more effective customer experience strategy.With the emergence of new technologies and channels, ... [Published CRM Guru - Sep 15 2014]
First reported Jul 05 2014 - Updated Jul 05 2014 - 1 reports

Magellan Solutions Receives ISO 27001 Certification for Information Security Management Systems

Mandaluyong City, Philippines, July 05, 2014 --( PR.com )-- Magellan Solutions Outsourcing Inc., a Philippine-based provider of contact center, back office and data processing services for small and medium enterprises and large organizations from around ... [Published PR.com Press Releases - Jul 05 2014]

Quotes

...regulatory landscape has shifted and we've seen TCPA class action suits continue to rise, while FDCPA and FCRA suits on the decline," Frost said. "Those changing factors have an impact on how companies approach compliance and manage legal resources."
...within the contact center - where every key operating principle of the organization comes together," said Greg Salvato, CEO at TouchPoint One. "Acuity CCPM provides a single, agile platform to execute and refine strategy and align, equip and inspire people to strengthen the customer bond, maximize people, processes and technology investments and deliver meaningful, measurable financial benefits. We are tremendously grateful to Ventana Research for this honor as well as their dedication to the research of advances in contact center technologies."
...You looked him right in the eye and said, "Ben, I am your duly elected civil servant, and I am here to help you. Now please just illegally funnel 100 thousand dollars into my Senate campaign and I will put my signature onto anything that you put inin front of me without question, regardless how specious or suspect."
"It’s always so exciting to see the passion that our community has for the contact center and customer service," she said. "It’s one thing to say that you are dedicated to the customer experience, but it’s entirely another to prove it. Our finalists this year have absolutely proven themselves to be shining examples of exemplary support and leadership in the contact center industry. It’s an honor to be a part of a selection process and to have the challenge of selecting only one winner in each category. Each finalist should feel very proud of their accomplishments."

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All (12) | News (11) | Reports (0) | Blogs (1) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
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TouchPoint One and Convergent Outsourcing Execs... [Published PRWeb - Oct 16 2014]
CBE Group's Mike Frost Presents at Pair of Indu... [Published EMoneyDaily - Oct 14 2014]
5 Reasons Why Customer Feedback Matters More Th... [Published CRM Guru - Oct 11 2014]
Account Control Technology Holdings, Inc. Appoi... [Published Industrial Info Financials - Oct 09 2014]
Philippines’ rise as call-center nation lures e... [Published Marianas Variety - Oct 01 2014]
Work space in the 21st century [Published Manila Bulletin - Sep 24 2014]
Infinit-O Gets Stamp of Quality with Renewed IS... [Published PRWeb - Sep 24 2014]
TouchPoint One Customer Convergent Earns 2014 V... [Published Myrtle Beach Sun News - Sep 23 2014]
Comedian Mike Polk Jr. Invites State Treasurer ... [Published Cleveland Scene - Sep 16 2014]
5 Call Center Tech Trends That Have Become Main... [Published CRM Guru - Sep 15 2014]
Magellan Solutions Receives ISO 27001 Certifica... [Published PR.com Press Releases - Jul 05 2014]
ICMI Recognizes 2014 Global Contact Center Awar... [Published PRWeb - Apr 10 2014]
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Magellan Solutions Receives ISO 27001 Certifica... [Published PR.com Press Releases - Jul 05 2014]
Mandaluyong City, Philippines, July 05, 2014 --( PR.com )-- Magellan Solutions Outsourcing Inc., a Philippine-based provider of contact center, back office and data processing services for small and medium enterprises and large organizations from around ...
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