Richard Lloyd

Type: Person
Name: Richard Lloyd
First reported Sep 18 2014 - Updated 20 hours ago - 2 reports

Npower - the worst of the worst

When it comes to customer service Npower is worse than Ryanair. And that’s official.The big six energy supplier with its HQ in Swindon, where it employs almost 2,000 people, came bottom in the Which? Survey of the top 100 UK big brands, replacing Ryanair ... [Published Wiltshire Business Online - Sep 18 2014]
First reported Sep 17 2014 - Updated Sep 17 2014 - 10 reports

Energy companies hit rock bottom for customer service

New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor customer service, with Npower finishing bottom for the first time in an annual survey of the top 100 big brands.Which! asked 3,621 UK consumers ... [Published Propertytalk Live - Sep 17 2014]
First reported Sep 17 2014 - Updated Sep 17 2014 - 1 reports

Big energy firms slated by Which? consumer survey

The big six energy suppliers have been slated for poor customer service in a survey by consumer watchdog Which? The annual survey of Britain’s top 100 big brands revealed energy giant Npower at the bottom of the list, as judginged by 3,621 UK consumers. ... [Published Food Manufacture - Sep 17 2014]
First reported Sep 16 2014 - Updated Sep 16 2014 - 3 reports

Over a 1/4 'have a problem with nuisance neighbour'

Around one in four people have had their life made a misery by an anti-social neighbour in the past year, a consumer watchdog has found.A poll for Which? found 27% of UK adults have struggled with issues like loud voices, arguing and aggressive pets caused ... [Published itv.com - Sep 16 2014]
First reported Sep 15 2014 - Updated Sep 15 2014 - 1 reports

Boules tournament in Ruishton raises £2,680 for charity

OVER 130 people raised £2,680 for Somerset Crimebeat Trust at the annual Summerfield charity boules tournament at Woodlands Castle, Ruishton.The trust is the High Sheriff Richard Lloyd’s youth crime prevention charity.Chris Winter, chief executive of ... [Published Somerset County Gazette - Sep 15 2014]
First reported Sep 15 2014 - Updated Sep 15 2014 - 1 reports

Food fraud uncovered at fish and chip shops

Food fraud is rife in fish and chip shops, with one in six fish samples bought differing from what had been ordered, according to sampling conducted for consumer group Which? Out of 45 samples of fish labelled cod or haddock bought from random fish and ... [Published Food Manufacture - Sep 15 2014]
First reported Sep 15 2014 - Updated Sep 15 2014 - 1 reports

The Hot Place sizzles on debut LP

Following the Hot Place’s Sept. 12 live debut as a part of ’s International Pop Overthrow, the group unveiled a solid first LP with The Language of Birds (). Comparisons to '60s loving throwback acts are unavoidable, as the overall vibe of the album evokes ... [Published Creative Loafing - Sep 15 2014]
First reported Sep 15 2014 - Updated Sep 15 2014 - 1 reports

Energy customers are struggling to switch

Some energy customers are finding themselves trapped in their current tariff, unable to switchAround one in six time-of-use tariff customers has experienced problems when trying to switch away from their tariff or provider, according to new Which? re ... [Published Which? - Sep 15 2014]
First reported Sep 14 2014 - Updated Sep 14 2014 - 1 reports

Big banks fall down on customer satisfaction

The UK's biggest banks are still falling short when it comes to customer satisfaction, according to a new Which? survey.Royal Bank of Scotland, Bank of Scotland, TSB, Natwest, Lloyds Bank, HSBC, and Barclays all ranked in the bottom half of the table ... [Published Which? - Sep 14 2014]
First reported Sep 12 2014 - Updated Sep 13 2014 - 2 reports

One in six Fish and chips cod suppers sold is a cheaper type of fish, says food safety expert

Watchdog, Which?, tested 45 cod and haddock meals from shops across UK Found seven were actually whiting - often used in pet food and fish meal Findings follow last week's  announcement  of new Food Crime Unit Team will crack down on food fraud following ... [Published Capital Bay - Sep 13 2014]
First reported Sep 12 2014 - Updated Sep 13 2014 - 2 reports

Just one in six consumers trust energy suppliers

Saturday, September 13th, 2014 ByBlue & Green Tomorrow is currently running a crowdfunder to ensure its survival. .The Which? survey finds that energy prices consistently rank as the number one concern for consumers, with 41% worried about the cost of ... [Published Blue & Green Tomorrow - Sep 13 2014]
First reported Sep 12 2014 - Updated Sep 12 2014 - 1 reports

Consumer group calls on CMA to set a retail price guide

UK consumer group Which? has called on regulators to implement a guideline price for retail energy suppliers to help drive competition between suppliers in a bid to reduce consumer bills.The group says its proposals stop short of full price regulation, ... [Published Utility Week - Sep 12 2014]

Quotes

In response to the ASA's ruling, Which? executive director, Richard Lloyd, said, "it's good to see the asa cracking down on copycat websites that have misled consumers into paying for services that should be free or that they did not need in the first place. we want this to be the start of tougher action against these sites, including a review of the law to ensure consumers are properly protected."
Its executive director Richard Lloyd said: "the 'big six' have now hit rock bottom for customer service and, with record high levels of complaints, it is clear just how far they still have to go to put things right for their customers."

More Content

All (157) | News (150) | Reports (0) | Blogs (7) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
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Npower - the worst of the worst [Published Wiltshire Business Online - Sep 18 2014]
Which? Energy companies hit rock bottom for cus... [Published Contact-centres.com - Sep 18 2014]
Copycat websites banned by Advertising watchdog [Published Which? - Sep 18 2014]
Energy companies hit rock bottom for customer s... [Published Propertytalk Live - Sep 17 2014]
NPower In Last Place For Customer Service [Published FinancialAdvice.co.uk - Sep 17 2014]
And the award for the WORST company in the UK f... [Published LondonlovesBusiness.com - Sep 17 2014]
Npower and Scottish Power Provide Worst Custome... [Published International Business Times UK - Sep 17 2014]
Ryanair No Longer Worst For Customer Service [Published Heart Radio - Sep 17 2014]
Big energy firms slated by Which? consumer survey [Published Food Manufacture - Sep 17 2014]
First Direct tops another customer service poll... [Published Business Reporter - Sep 17 2014]
nPower supplants Ryanair as UK’s worst customer... [Published The Drum - Sep 17 2014]
Energy firms' customer woes [Published Advertiser Series - Sep 17 2014]
Energy giants among worst offenders for poor se... [Published Energy Live News - Sep 17 2014]
Worse than Ryanair! Power firms score lower on ... [Published Mail Online UK - Sep 17 2014]
Energy giants named and shamed as UK companies ... [Published The Independent - Sep 17 2014]
Energy giants hit rock bottom in customer servi... [Published Scottish Daily Express - Sep 17 2014]
Unofficial documents sites targeted [Published Yahoo! News UK and Ireland - Sep 17 2014]
Big Six energy firms bottom of list [Published Wimbledon Guardian - Sep 17 2014]
Over a 1/4 'have a problem with nuisance neighb... [Published itv.com - Sep 16 2014]
Noisy neighbours 'top nuisance list' [Published BBC - Sep 16 2014]
27% suffer nuisance neighbour: poll [Published BT.com - Sep 16 2014]
Boules tournament in Ruishton raises £2,680 for... [Published Somerset County Gazette - Sep 15 2014]
The Hot Place sizzles on debut LP [Published Creative Loafing - Sep 15 2014]
Food fraud uncovered at fish and chip shops [Published Food Manufacture - Sep 15 2014]
Energy customers are struggling to switch [Published Which? - Sep 15 2014]
Big banks fall down on customer satisfaction [Published Which? - Sep 14 2014]
One in six Fish and chips cod suppers sold is ... [Published Capital Bay - Sep 13 2014]
Just one in six consumers trust energy suppliers [Published Blue & Green Tomorrow - Sep 13 2014]
Remembering New Orleans’ Cosimo Matassa [Published ACQ Magazine - Sep 13 2014]
A fishy tale as chip shops are caught selling c... [Published Guardian.co.uk - Sep 12 2014]
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Rip-off Britain: UK shoppers pay more for techn... [Published Tech Digest - Jul 22 2014]
It’s something that people in the UK have always suspected, but now Which? has made it official – Britons pay far more for new technology products than consumers in the US. The consumer watchdog compared the prices, excluding tax, of 13 identical ...
Expert Analyzes Pictures of Malaysia Airlines D... [Published WSJ.com Video - News - Jul 18 2014]
The debris will provide crucial clues as investigators work to determine what brought down Malaysian Airlines Flight 17 over Ukraine. The WSJ's Deborah Kan speaks to former UN Weapons Inspector Richard Lloyd about what they're looking for ...
Iron Dome, Missile Defense, and scientific ideo... [Published RedState Blog - Jul 16 2014]
One of the reasons the current Hamas offensive has been such a colossal failure is because of the Israeli anti-missile system called Iron Dome . From the Washington Post, Iron Dome, Israel’s antimissile system, changes calculus of fight with Hamas ...
Israel's Iron Dome Is a 'Total Failure' at Its ... [Published Mashable! - Jul 11 2014]
Even though Israel’s U.S.-funded “Iron Dome” rocket-defense interceptors appear to be hitting Hamas rockets in recent days, they are almost certainly failing in the crucial job of detonating those rockets’ shrapnel-packed explosive warheads, expert ...
Prog Fans Should Make a Pilgrimage to See Wishb... [Published The Stranger, Seattle's Only Newspaper - May 10 2014]
British prog-rock group Wishbone Ash play the Triple Door Sun. May 11. They were renowned in the early '70s for their often searing, serpentine dual-guitar attack and deft ability to blend rock, folk, and classical music into catchy, interestingly ...
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