Richard McCann

Type: Person
Name: Richard McCann
First reported Oct 17 2014 - Updated Oct 17 2014 - 1 reports

Let’s take Davis’ energy future seriously

By Gerry Braun and Richard McCannLast year, the Davis City Council funded work to evaluate the city’s long-term electricity service options. The matter was tabled as the June election drew near.Then this summer, the city commissioned a resident satisfaction ... [Published Davis Enterprise - Oct 17 2014]
First reported Oct 13 2014 - Updated Oct 14 2014 - 3 reports

Customers flock to check out what’s in store

5:30am Tuesday 14th October 2014 in Latest NewsManager Richard McCann, Helen Reynolds, of Sue Ryder, and regional manager Rob Marriott open the new MorrisonsSHOPPERS gave the new Morrisons supermarket the thumbs up yesterday as the Regent Circus store ... [Published This Is Wiltshire - Oct 14 2014]
First reported Sep 29 2014 - Updated Sep 29 2014 - 1 reports

Fine Poetry & Music: ‘Voices Of Poetry/At The Booth,’ October 18

C.H. Booth Library will host an afternoon of fine poetry and music on Saturday, October 18, from 2 to 4 pm.The event, “Voices of Poetry/At the Booth,” will feature readings by the poets and writers Kristen DeVoe, Patrick Donnelly, Michael Klein, and Amy ... [Published The Newtown Bee - Sep 29 2014]
First reported Sep 24 2014 - Updated Sep 24 2014 - 1 reports

CONTACT CENTERS – EVOLUTION OR REVOLUTION?

In business today, the most important voice is that of the customer. And while customer satisfaction has supplanted cost efficiency as the driving force for contact centers, Richard McCann wonders if complacency is resulting in missed opportunities.Businesses ... [Published Global Banking & Finance Review - Sep 24 2014]
First reported May 24 2014 - Updated May 24 2014 - 1 reports

Channel Hopping. Online Protests. Abandoned Purchases…How Can CX Bridge the Multi-Channel Divide?

ICMI, Richard McCann, May 20th, 2014 Today’s customers expect 24/7 service via their tablet and cell, and access from their couch, desk, bed or beach. Fail to meet their demands and they simply migrate elsewhere, writes Richard McCann  In the beginning ... [Published the Call Center Corporation - May 24 2014]

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All (7) | News (6) | Reports (0) | Blogs (1) | Audio/Video (0) | Fact Sheets (0) | Press Releases (0)
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Let’s take Davis’ energy future seriously [Published Davis Enterprise - Oct 17 2014]
Customers flock to check out what’s in store [Published This Is Wiltshire - Oct 14 2014]
Supermarket opening in Swindon’s Regent’s Circu... [Published Business Exchange Swindon & Wiltshire - Oct 13 2014]
New supermarket opens its doors [Published Swindon Advertiser - Oct 13 2014]
Fine Poetry & Music: ‘Voices Of Poetry/At The B... [Published The Newtown Bee - Sep 29 2014]
CONTACT CENTERS – EVOLUTION OR REVOLUTION? [Published Global Banking & Finance Review - Sep 24 2014]
Channel Hopping. Online Protests. Abandoned Pur... [Published the Call Center Corporation - May 24 2014]
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Channel Hopping. Online Protests. Abandoned Pur... [Published the Call Center Corporation - May 24 2014]
ICMI, Richard McCann, May 20th, 2014 Today’s customers expect 24/7 service via their tablet and cell, and access from their couch, desk, bed or beach. Fail to meet their demands and they simply migrate elsewhere, writes Richard McCann  In the beginning ...
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